Search Help:

Condition Guidelines

Assigning the correct condition to each item you list on Amazon.com is the first step toward providing a great customer experience. It's important to make a careful assessment of your item before specifying its condition.

Using condition types helps you to list offerings in a range of conditions. For many product lines, seller offerings in multiple conditions help to expand the buying choices available to customers. When buyers view a product page, they see a generic product description along with a set of buying choices. Links on the product page lead to offers in "used & new" condition. Listings are displayed on the offer listing page for each product and are grouped to allow buyers to sort and select seller offerings by condition or price.

While you can specify a condition type for a given product, the available condition types vary across categories. Additionally, certain categories only allow listings for new products.

General Condition Guidelines

The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines:

Note: "Refurbished," "Used – Good," and "Used – Acceptable" can be used only where noted as acceptable in the Category-Specific Condition Guidelines.
  • New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
  • Refurbished: Use only if noted in the Category-Specific Condition Guidelines. A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as "remanufactured."
  • Used - Like New: An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.
  • Used - Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.
  • Used - Good: Use only if noted in the Category-Specific Condition Guidelines. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.
  • Used - Acceptable: Use only if noted in the Category-Specific Condition Guidelines. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.

Unacceptable and Prohibited Items

Items in any of the following conditions are unacceptable for listing on Amazon.com:

  • Item does not work perfectly in every regard.
  • Item is not clean, including signs of mold, heavy staining, or corrosion.
  • Item is damaged in a way that renders it difficult to use.
  • Item is missing essential accompanying material or parts. (This does not necessarily include instructions.)
  • Item requires repair or service.
  • Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations.
  • Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books.
  • Any aspect of the item is obscured and not able to be read or viewed because of markings, stickers, or other damage.
  • Item is prohibited for sale on Amazon.com.

For more information, see Restricted Products.

Only full retail versions of software may be sold on Amazon.com. See Software & Computer Games for a list of software products that are prohibited for sale on Amazon.com.

Category-Specific Condition Guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the General Condition Guidelines.

New and Used

Books | Camera & Photo | Cell Phones & Accessories | Computers | Electronics | Home & Garden | Industrial & Scientific | Ink & Toner | Music | Musical Instruments | Office Products | Outdoor Living | Software & Computer Games | Tools & Hardware | Toys & Baby | Videos, DVDs & Blu-ray Discs | Video Games | Watches

Collectibles

Books | Music | Toys & Games | Videos, DVDs & Blu-ray Discs

Books -- New and Used

In addition to the General Condition Guidelines, apply the following guidelines to new and used books:

  • New: Just like it sounds. A brand-new, unused, unread copy in perfect condition. The dust cover and original protective wrapping, if any, are intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition.
  • Used - Like New: Dust cover is intact, with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. May contain remainder marks on outside edges, which should be noted in listing comments.
  • Used - Very Good: Pages and dust cover are intact and not marred by notes or highlighting. The spine is undamaged.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.
  • Used - Acceptable: All pages and the cover are intact, but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
  • Unacceptable: Includes missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet-published books.

Books -- Collectible

To ensure that customers are able to buy with confidence from all sellers on Amazon.com, sellers listing in the Collectible Books category must be pre-approved. For more information, see Collectible Books.

To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector:

  • First editions and first printings
  • Signed, inscribed, or scarce copies
  • Advance reading copies and uncorrected proofs of out-of-print books
Note: The sale of uncorrected proofs of in-print or not-yet-published books is prohibited.

Collectible books do not include the following:

  • Former library books
  • Remaindered books
  • Book club editions

The General Condition Guidelines do not apply to collectible books. Use the following condition types for Collectible Books:

  • Collectible - Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very tiny nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws. List items in Fine condition as Like New. Include condition details in the listing comments.
  • Collectible - Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping. List items in Near Fine condition as Very Good. Include condition details in the listing comments.
  • Collectible - Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade.
  • Collectible - Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

Camera & Photo

Sellers may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

In addition to the General Condition Guidelines, apply the following guidelines to Camera & Photo:

  • New: The original manufacturer's warranty, if any, must apply. Unless otherwise specified, all new camera and photo items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.
  • Used - Like New: An apparently untouched item in perfect condition. On the 1 to 10 point used-equipment scale, this item must be a 10.
  • Used - Very Good: On the 1 to 10 point used-equipment scale, this item must be a 9 or better.
  • Used - Good: On the 1 to 10 point used-equipment scale, this item must be an 8 or better.
  • Used - Acceptable: On the 1 to 10 point used-equipment scale, this item must be a 7 or better.
  • Unacceptable: On the 1 to 10 point used-equipment scale, a 6 or lower is unacceptable.

Cell Phones & Accessories

For more information on listing products in this category, see Selling Cell Phones & Accessories.

Before shipping a used or refurbished cell phone to a buyer, you must do the following:

  • Cancel the existing account associated with the phone.
  • Remove the SIM card from the phone, if present.
  • Clear the phone's memory and restore the default settings.

In addition to the General Condition Guidelines, apply the following guidelines to Cell Phones & Accessories:

  • New: The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the condition comments.
  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.
  • Used - Like New: The original packaging and all original accessories are intact. There are absolutely no signs of wear on the item or its packaging.
  • Used - Very Good: Some signs of wear and tear are visible.
  • Used - Good: The item shows wear from consistent use, but it remains in good condition and works perfectly.
  • Used - Acceptable: Signs of wear can include aesthetic issues such as scratches, dents, and worn corners.

Computers

Before selling a computer on Amazon.com, you must restore the computer's hard drive and any software on it to its original state in one of the following ways:

  • Use the Restore discs included with the computer.
  • Reformat the computer's hard drive and reinstall the original software.

Include in your shipment any documentation provided with the computer itself and any software installed on the computer.

You must comply with the terms of any software licenses or other agreements governing any software on the computer. This includes any restrictions on transferring software or retaining copies of any software.

In addition to the General Condition Guidelines, apply the following guidelines to Computers:

  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.
  • Used - Like New: The original packaging and software are intact.
  • Used - Acceptable: The box and nonessential instructions may be missing or damaged. Discs for installed software are included.

Electronics

Sellers may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

In addition to the General Condition Guidelines, apply the following guidelines to Electronics:

  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.

Home & Garden

In addition to the General Condition Guidelines, apply the following guidelines to Home & Garden:

  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.

Industrial & Scientific

Industrial & Scientific products may be listed in "New" condition only.

Ink & Toner

Note: Amazon prohibits sellers from listing ink and toner cartridges in "Refurbished" or "Used" condition.

All ink and toner cartridges should be listed as "New," with "Remanufactured," "Compatible," or "Refilled" in the Title field.

See also Office Products.

Music -- New and Used

Music formats include vinyl, magnetic tape, and disc.

If you are listing a club edition against the detail page for the standard edition, use the listing comments to indicate that your item is a club edition. For more about listing club editions, see the exception under "Matching product offerings inaccurately" in Prohibited Seller Activities and Actions.

CDs and cassettes must be sold with a protective jewel or cassette case. You may substitute newer packaging when a jewel or cassette case is damaged, but you may not substitute copied cover art or liner notes for the originals.

In addition to the General Condition Guidelines, apply the following guidelines to new and used music:

  • Used - Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, liner notes, and inclusions are in perfect condition. Packaging may have a remainder cut-out, which should be noted in the listing comments.
  • Used - Very Good: The packaging, cover art, liner notes, or inclusions may show limited signs of wear.
  • Used - Good: The item or packaging may have identifying markings from its owner.
  • Used - Acceptable: The item plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing items in the listing comments.

Music -- Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector:

  • Signed, inscribed, or scarce
  • Unique characteristics such as special pressings, unusual aesthetics (colored vinyl), or limited edition packaging

Seller comments for collectible music should include the following:

  • Further detail on condition or completeness of item and packaging
  • Notes about the presence of signatures, inscriptions, or other personalization

Musical Instruments

In addition to the General Condition Guidelines, apply the following guidelines to Musical Instruments:

  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.

Office Products

In addition to the General Condition Guidelines, apply the following guidelines to Office Products:

  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.

See also Ink & Toner Cartridges.

Outdoor Living

In addition to the General Condition Guidelines, apply the following guidelines to Outdoor Living:

  • Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.

Software & Computer Games

Sellers may be required to obtain approval to list certain products in the Software & Computer Games categories. To submit a request to sell restricted products in Software & Computer Games, please contact us.

Only full retail versions of software may be sold on Amazon.com. The following types of software are prohibited for sale on Amazon.com:

  • Copied or duplicated software, in any format
  • OEM software
  • Back-up copies
  • Fulfillment software
  • Promotional software
  • Beta (pre-release) copies
  • Unauthorized freeware or shareware
  • Academic software requiring pre-purchase verification

In addition to the General Condition Guidelines, apply the following guidelines to Software & Computer Games.

Note: All products in Software & Games with the condition type "Used" will be listed as "Open Box."
  • New: Includes the original Universal Product Code (UPC).
  • Open Box - Like New: The box and jewel case are pristine, with no signs of wear. UPC should be visible.
  • Open Box - Good: Original UPC should be visible.
  • Open Box - Acceptable: Original UPC, the original jewel case, or both are missing.
  • Unacceptable: See the list of prohibited software and computer games earlier in this section.

For more information about listing software for sale on Amazon.com, see Selling Software.

Tools & Hardware

In addition to the General Condition Guidelines, the Tools & Hardware category accepts the following condition types:

  • Refurbished
  • Used - Good
  • Used - Acceptable

Toys & Baby

  • Toys and game products may be listed "New" or "Collectible" condition only.
  • Baby products may be listed in "New" condition only.

Toys & Games -- Collectible

Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.

Note: The General Condition Guidelines do not apply to Collectible Toys & Games.

Use the following condition types for Collectible Toys & Games:

  • Collectible - Like New: An apparently untouched item in perfect condition. The original protective wrapping, if any, may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Collectible - Very Good: A well-cared-for item that has seen limited use but remains in great condition. Item and instructions are complete and undamaged but may show some signs of wear.
  • Collectible - Good: Item shows wear from consistent use, but it remains in good condition. The original instructions are included and in acceptable condition. The item may be marked, identified, or show other signs of previous use. The item works perfectly and is in good shape overall.

Video, DVD & Blu-ray Discs -- New and Used

In addition to the General Condition Guidelines, apply the following guidelines to used video, DVD & Blu-ray discs:

  • Used - Like New: Any codes for digital copies or downloadable content must be included and unused.
  • Used - Acceptable: A product with extensive external signs of wear, but one that continues to play perfectly. The box or jewel case may be damaged. The cover art, liner notes, or other inclusions may be marked, or one or all of these items may be missing. The seller must note any missing inclusions in their listing comments. Combination sets may not be listed with missing discs. If a digital copy is missing, this should be noted in the condition notes. Products must be sold with a protective jewel case or box. Sellers may substitute newer packaging when a jewel case or box is damaged, but they may not substitute copied cover art or liner notes for the originals. The video, disc, or packaging may have identifying markings from its owner.

Video, DVD & Blu-ray Discs -- Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector:

  • Signed or inscribed
  • Scarce

Seller comments for collectible media may include the following:

  • Further detail on condition or completeness of item and packaging
  • Presence of signatures, inscriptions, or other personalization

Video Games

Sellers may be required to obtain approval to list certain products in the Video Games category. For more information, see Categories Requiring Approval.

Note: Unless otherwise specified, all video game items sold on Amazon.com are assumed to be U.S. market products.

In addition to the General Condition Guidelines, apply the following guidelines to Video Games:

  • New: Unless specified in the product title, all new video game items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Used - Like New: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Very Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Acceptable: You must note whether the box or instructions are missing in the condition notes field. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Unacceptable: Video games without essential accompanying material are not permitted. This does not necessarily include the box or instructions.

Watches

All watches must be in "New" condition. Sellers may not sell used products in this category.

All watches must come in their original packaging, including all original packaging materials and instruction manuals.

To ensure that customers are able to buy with confidence from all sellers on Amazon.com, sellers must be pre-approved to sell products in the Watches category. For more information see Categories Requiring Approval.

Seller Support

Please use the e-mail address associated with your Amazon.com Seller account.