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Listing Your Item FAQ

How do I know what condition my item is in?

We ask that sellers accurately describe their items so that buyers know exactly what condition the item is in. We have created a Condition Guidelines section to help sellers with this process.

How can I let the buyer know about minor damage to an item?

You should describe the item in as much detail as you can in the comments field when listing your Marketplace item. The buyer can then view the comments when looking at your listing.

How can I tell if my item has a "remainder mark" or "cut-out"?

Remainders are sold at discounted prices because they were overstocked by manufacturers, distributors or retail outlets. For media items, the remaining stock is often marked for liquidation.

A book remainder mark is usually made with a stamp or permanent marker on the bottom edge of the book, though it may be on the back cover or another edge. CD or cassette remainders are marked by cutting the spine of the case. Although these "cut-outs" don't damage the CD or liner notes, they are visible.

Note that CD cases or liner notes that have a hole punched through the UPC code, or have the UPC code marked out, are usually promotional versions and may not be sold on

Remainders that have been marked have not been previously owned but they are also not pristine. Sellers may list these items as "Used - Like New" and should note the presence of remainder marks or cut-outs in their listing comments.

How do I decide on the price for my item?

Subject to our General Pricing Rule, and any minimum or maximum pricing limitations we may establish from time to time, you are responsible for setting the prices of the products you choose to offer on, and should take into account all applicable costs (including fees and shipping rates) when listing and pricing your items. Under our General Pricing Rule, we generally expect sellers who choose to sell products on not to charge customers higher prices for those products on than they charge customers elsewhere. For more information, see Pricing.

Can I offer free shipping on my Marketplace items?

While free shipping is not available to Marketplace buyers at this time, sellers can refund a partial amount to a buyer. Many sellers give a shipping discount if the buyer purchases more than one book at a time and the seller can ship them all at once. Visit our Refunds section for more information.

What if I have more than one copy of a product?

If you have multiple copies of a product, please review our guidelines for Selling in Quantity.

What if the page I found matches my ISBN/UPC/EAN but it needs to be corrected?

We encourage sellers to submit corrections for product detail pages. This assures that our catalog is up-to-date and that your listing is matching the right page. There are two primary ways to fix or improve product information on a detail page. For more details refer to the help page: Submitting Corrections

Your corrections, if approved, should appear online within 3 business days after they are submitted.

I can't find the page in your catalog that matches my item.

If you want to sell an item but it does not currently exist in our retail catalog, you may be able to create a page for it using the Add a Product tool in your seller account. Once a page has been created for the product, you can list your copy of the item on it. Learn more about the Add a Product tool.

Please note there are restrictions on some products and categories, and we cannot guarantee that an item will be accepted into our catalog. Learn more about Category, Product, and Listing Restrictions.

Seller Support

Please use the e-mail address associated with your Seller account.