General Returns Policy

• Returns Policy Overview
• Items that are Not Returnable
• Calculating Your Refund
• Receiving a Refund
• How Refunds are Issued
• Exchanges
• Items Purchased from other Sellers
• Amazon Private Label Brand Returns
• Large Items Shipped By Specialty Carriers
• In-Store Returns
• Using our Return Mailing Label
• Gift Returns

Be sure to visit our Product Specific Policies page for more information on returns for the various product lines (such as Kindle, toys, electronics, magazines, etc.).

Returns Policy Overview

You may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have an Amazon private label product or other product that is eligible under a warranty issued by Amazon, you can always choose to exercise your rights under that warranty rather than going through our General Returns Policy.

Items that are Not Returnable

Amazon.com does not accept returns of the following items:

• Items that are classified as hazardous materials or use flammable liquids or gases
• Computer laptops, desktops, and Kindle more than 30 days after delivery
• Any product missing the serial number or UPC
• Downloadable software products
• Gift cards
• Pay As You Go (or prepaid) phone cards
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Items purchased from sellers other than Amazon.com
• Some Jewelry orders (Learn more)
• Some Health & Personal Care items (Learn more)
• Grocery products and Gourmet gift baskets cannot be returned; however, Amazon.com will issue a full refund for damaged products sold by Amazon.com

Calculating Your Refund

A full refund will be issued for new, unopened items sold and fulfilled by Amazon.com and returned within 30 days of delivery.  The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.

Partial refunds:

• Any opened computer returned within 30 days of delivery: 85% of item's price.
• Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
• Any book that has obvious signs of use: 50% of item's price.
• Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.

Receiving a Refund

We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we'll issue a refund when you contact us.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please e-mail us for help.

How Refunds are Issued

* If you used an Amazon.com gift card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Items Purchased from Other Sellers

As the Amazon.com Web site offers items for sale both by Amazon.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.

• Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.

If the item to be returned was not sold or fulfilled by Amazon.com, you will need to contact the seller directly or follow the specific Amazon Merchant's return instructions found in the order summary of Your Account. (Note: Orders from third-party sellers that are shipped by Amazon.com through the Fulfillment by Amazon program are subject to the Amazon.com returns policy.)

For more about third-party seller return policies and additional instructions, visit the following pages:

• Amazon Merchants Returns (for items sold by companies such as Macy's or Eddie Bauer)
• Amazon Marketplace Returns (for new, used, or collectible items sold by individual sellers through Amazon Marketplace)

If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our A-to-z Guarantee.

Subsidiaries

Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.

Amazon Private Label Brand Returns

Kindle

You can return your Kindle for a full refund within 30 days of the day you received it as long as it is in new condition and returned with all the original packaging, manuals, and accessories. Your Kindle is not eligible for return and refund after the 30-day return period has expired. Read the full Kindle Returns Policy.

AmazonBasics

Our standard return policy applies to AmazonBasics orders. However, if you have trouble with your AmazonBasics product after the return timeline has passed, please contact Customer Service. We'll be happy to help you in any way we can, including taking advantage of your AmazonBasics warranty. Additionally, if you have an AmazonBasics product that is eligible under your AmazonBasics warranty, you can always choose to exercise your rights under that warranty rather than going through our General Returns Policy.

Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, you visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

In-Store Returns

Items purchased from Amazon.com cannot be returned to a physical store (such as Target or Office Depot stores). Items purchased from Amazon Merchants such as Eddie Bauer or Macy's are subject to the individual merchant's return policy; please click the related link in the order summary in Your Account for more information.

Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.

Gift Returns

The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned. Visit our Gift Returns & Refunds page for more about gift refunds.