Find product return policies for items sold by Amazon.com.

About Our Returns Policies

Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment.

Amazon.com Return Policy

Items shipped from Amazon.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view the Seller's return policy before you purchase an item by viewing the Returns and Refunds Policy section of the Seller's profile page. Once you've ordered, you can select your order in the Online Returns Center, to view the seller's return policy. Third party sellers must either provide a return address within the United States or pay for return shipping to an international address. If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.

Note: If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page.

Automotive Items

If you have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturer’s published warranty, Amazon will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes "Free Returns" messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.

Cell Phones with Service

For return policies for Amazon Wireless 2-year contacts or AT&T Next plans, see About Our Return Policy.

Collectibles (sports & entertainment)

  • Collectible items with a value of $75 or more should be returned using a trackable method. Items with a value more than $500, must also be insured.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Before shipping a return, photograph the item for your records.

Collectible Coins

  • You must contact the third-party seller within 14 days of receipt to request return information. Your return must then be postmarked within 30 days of the date you received the item.
  • Items with a value of $75 or more should be returned using a trackable shipping method.
  • Before shipping a return, photograph the item for your records.
  • Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
  • Returns without the original packaging and documentation will be rejected.
  • Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Computers (laptops & desktops)

  • New desktop, laptops or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that are "dead on arrival," arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
  • Amazon.com may test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
  • New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
  • For information about returns policies specific to Kindle or Kindle Digital items, go to Kindle Return Policies.

Fine Art

  • Fine Art items with a value of $75 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
  • All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
  • Any Fine Art item returned without original documentation will be rejected.
  • Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
  • Before sending a Fine Art return, photograph the item for your records.

Games and Software Downloads (Kindle & Digital)

  • Games and software downloads are not returnable after purchase.
  • For information about returns policies specific to Kindle or Kindle Digital items, go to Kindle Return Policies. .

Gift Cards

Hazardous Materials

  • Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
  • Contact the manufacturer directly for service, warranty, return, and refund information.

Independent Design Items

All Independent Design items are sold by third-party sellers. See the section Seller Return Policy above.

  • You must contact the third-party seller within 15 days of receipt to request return information.
  • Orders are eligible for free returns within this period using a seller provided pre-paid return label. Free returns are only available for customers with a shipping address within the United States.
  • Returns are not acceptable if the items have been worn, damaged, washed or otherwise altered after delivery.
  • All returned items must have all tags attached. Items without all applicable tags are not acceptable for return.

Jewelry & Watches

  • Jewelry and watch items with a value of $75 or more should be returned using a trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Live Plants or Insects

Fresh flowers, live indoor plants or insects are not returnable to Amazon, but may be refundable.

Grocery and Wine

  • Grocery items (including Prime Pantry items) and wine are not returnable to Amazon but may be refunded.
  • While most wine is not returnable, contact the seller to learn more about their return policy.

Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Amazon.

Televisions

  • Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.
  • To return a television shipped with Enhanced Delivery, the item should be in like-new condition. When the carrier comes to pick up the television, they will bring their own packaging materials. For more information on Enhanced Delivery, please see About Free Enhanced Delivery.

Amazon Elements

We designed Amazon Elements to exceed your expectations, and we're proud to stand behind every product. If you're not completely satisfied, we'll give you a full refund up to 365 days after you receive the product.

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