Gift Returns & Refunds

Amazon Gift returns are confidential.

The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

Click on the links below for more return guidelines.


Items Returned by the Gift Recipient

Using the Online Returns Center

Visit the Online Returns Center and select "Return a Gift." You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have the order number, please Contact Us. Once the return is processed, we'll send you an Amazon.com gift card for the amount of the returned item(s) to the e-mail address you enter on the Online Returns Center form.

(Don't worry--we won't let the gift giver know about your return.)

Visit our Returns Center

Items Returned by the Gift Giver

Using the Online Returns Center

Visit the Online Returns Center and identify the gift as an item you purchased. Once the return has been processed, you will receive a refund to the original payment method.

Gifts Purchased from Sellers

If you receive a gift that was purchased and shipped from a Marketplace seller, you will need to ask the gift giver to initiate a return through the Online Returns Center. Refunds for orders purchased from other sellers will always be issued to the customer who placed the order.

Note: Amazon handles all the customer service and product returns for "Fulfilled by Amazon" items. If the item is sold by a seller, but fulfilled by Amazon.com; you, the recipient can use the Online Returns Center without notifying the gift giver.

Undeliverable Gifts

The purchaser is refunded in cases when a package is returned to Amazon.com as undeliverable, whether the order was marked as a gift or not.