The Online Returns Center allows you to return items you did not order.
There are a few instances where you may receive something you didn't order:
Somebody may have sent you something as a gift. We only include a gift receipt in the shipment if the purchaser marked it as a gift when placing the order. If there isn't a gift receipt in the box, it may mean the person didn't mark it as a gift but still intended to send it as one. If you don't want the item, you can return it for a refund through our Gift Return process. For more information on returning a gift, go to: Return a Gift.
You may have received an extra item in your shipment. If this is the case and you'd like to return it, you can go through the Online Returns Center and select the Arrived in addition to what was ordered reason. When you select that reason, you'll get a pre-paid return label to return the item.
If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent reason.
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