About Identifying Whether an E-mail is from Amazon
E-mails from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon.com.
If you received an e-mail regarding an order you didn't place, the e-mail likely wasn't from Amazon.com. Please send the e-mail as an attachment to email@example.com. For more information, go to
Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
Suspicious e-mails not from Amazon.com often contain:
- An order confirmation for an item you didn't purchase or an attachment to an order confirmation
Note: Go to Your OrdersYour Orders to see if there is an order that matches the details in the e-mail. If it doesn't match an order in Your Account, the message isn't from Amazon.
- Requests for your Amazon.com username and/or password, or other personal information
- Requests to update payment information
Note: Go to Your AccountYour Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
- Links to websites that look like Amazon.com, but aren't Amazon
- Attachments or prompts to install software on your computer
- Typos or grammatical errors
- Forged e-mail addresses to make it look like the e-mail is coming from Amazon.com
Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.com, then it's a fraudulent e-mail.
For more information about payment scams, see Avoiding Payment Scams