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About Identifying Whether an E-mail is from Amazon

E-mails from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from

If you received an e-mail regarding an order you didn't place, the e-mail likely wasn't from Please send the e-mail as an attachment to For more information, go to


Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.

Suspicious e-mails not from often contain:

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation

    Note: Go to Your Orders to see if there is an order that matches the details in the e-mail. If it doesn't match an order in Your Account, the message isn't from Amazon.

  • Requests for your username and/or password, or other personal information
  • Requests to update payment information

    Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

  • Links to websites that look like, but aren't Amazon
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged e-mail addresses to make it look like the e-mail is coming from

    Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than, then it's a fraudulent e-mail.

For more information about payment scams, see Avoiding Payment Scams

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