About Identifying Whether an E-mail is from Amazon
E-mails from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon.com.
If you received an e-mail regarding an order you didn't place, the e-mail likely wasn't from Amazon.com. Please send the e-mail as an attachment to firstname.lastname@example.org. For more information, go to
Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
Suspicious e-mails not from Amazon.com often contain:
An order confirmation for an item you didn't purchase or an attachment to an order confirmation
Note: Go to Your OrdersYour Orders to see if there is an order that matches the details in the e-mail. If it doesn't match an order in Your Account, the message isn't from Amazon.
Requests for your Amazon.com username and/or password, or other personal information
Requests to update payment information
Note: Go to Your AccountYour Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
Links to websites that look like Amazon.com, but aren't Amazon
Attachments or prompts to install software on your computer
Typos or grammatical errors
Forged e-mail addresses to make it look like the e-mail is coming from Amazon.com
Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.com, then it's a fraudulent e-mail.