Kindle Support

How do I get the latest software on my Kindle Touch or Kindle Fire?

Free software updates offer exciting new features and improvements for your Kindle Touch and Kindle Fire. Our website will help you get the latest software on your device.

Learn more: Kindle Software Updates

How do I get started with my new Kindle?

Before you start using your new Kindle device, you'll want to connect it wirelessly, register it to your Amazon account, and set up your 1-Click payment method so you can start shopping in the Kindle Store.

Learn more: Getting Started with Your New Kindle

How do I connect my Kindle wirelessly?

Visit our help pages for step-by-step instructions for connecting your Kindle device using the Wi-Fi connection, or watch a helpful video tutorial.

Learn more: Connecting Your Kindle Wirelessly

What is the Send to Kindle application?

Send to Kindle for PC is a free application that lets you easily send your personal documents to your registered Kindle devices, supported Kindle reading applications, and your Kindle Library in the Amazon Cloud from your personal computer. You can send your documents using Windows Explorer or from any Windows application that allows you to print.

Send to Kindle for PC is available for download at www.amazon.com/sendtokindle. Support for Mac is coming soon.

Learn more: Send to Kindle for PC

How do I restart my Kindle?

Frozen screen or problems downloading content? Restarting your Kindle may help (don't worry--this won't remove content). Here's how:

1. Press and hold the power button on your Kindle device for a full 20 seconds. (For Kindle Keyboard, slide and hold.) Click the timer to count:
   
2. Release the power button. You'll see the startup screen. (For Kindle Fire, press the power button again).

If this doesn't help, try charging your Kindle device, checking your wireless connection, and confirming that you have the latest Kindle software update installed.

Learn more: Troubleshooting Your Kindle