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Kindle 1st Generation Tips & Assistance

Refer to the links below for tips on optimizing Kindle 1st Generation's performance and answers to common questions about using Kindle 1st Generation. If you try the suggestions below and are still experiencing problems with your Kindle, please use the Contact Us buttons on this page to reach Kindle Support via e-mail or phone.

Display Issues

Power Issues

Digital Rights Management Issues

Wireless Issues

Registration Issues

Navigation Issues

Content Issues

USB Transfer Issues

Memory Card Issues

Troubleshooting




Display Issues
  • Screen Flash: The flash you see when you turn the page is a normal part of the display refresh process. Kindle 1st Generation uses an electronic ink display that has a slightly longer refresh time than back-lit displays but uses less battery power.

  • Shadows: From time to time, you may see slight shadows on the screen from an image on a previous page. This is due to the display characteristics and not a malfunction.

  • Font Size and Clarity: Font sizes can be adjusted while you are reading using the "text" key in the lower-right-hand corner of the keyboard. Please see Changing Text Size for more information. The font size of menus and Kindle screens, such as the Home screen or the Kindle Store, is fixed and cannot be adjusted.

Power Issues
  • Charging the Battery: Check that the power adapter is completely plugged into the electrical outlet and that the power adapter tip is fully inserted into the correct jack on the bottom of your Kindle 1st Generation. You may also want to remove the back cover of your Kindle 1st Generation and make sure the battery is plugged in properly. Your Kindle 1st Generation battery should be fully charged after two hours when properly connected to a power source and not in use. When your battery is fully charged, the charge indicator light will go out.

  • Battery Life: By utilizing electronic ink technology, Kindle 1st Generation is optimized for long battery life and requires less power to maintain an image on the screen than other devices. Leave wireless on and recharge approximately every other day. Turn wireless off and read for a week or more before recharging. Battery life will vary based on wireless usage, such as shopping the Kindle Store and downloading content. In low coverage areas or in 1xRTT only coverage, wireless usage will consume battery power more quickly. You can also conserve power by putting Kindle 1st Generation to sleep by holding down the "ALT" key and pressing the "text" key. Kindle 1st Generation fully recharges in two hours.

Digital Rights Management Issues (DRM)
  • Content from the Kindle Store: Most books and other non-subscription items you purchase from the Kindle store may be simultaneously accessed for your personal use on to up to six Kindles (or Kindle compatible devices) registered to your Amazon.com account.

    If you have reached the device limit and wish to replace one of your current devices with a new one, you must first deregister and delete the content from the device you wish to replace before you can access the content in question from your new device. Please see the "Registering Your Kindle" section of our Managing Your Kindle Settings Help page to learn how to register/deregister your Kindle. There is no limit on the number of times a title can be downloaded to a registered device.

  • Subscription Content: Subscription content can only be downloaded to one Kindle at a time, and only the most recent issues will be available for redownload from your Kindle or from the Manage Your Content and Devices page.

  • Content from Audible.com: Audio books from Audible.com can be transferred using the AudibleManger. See Listening to Audio Books on Your Kindle 1st Generation for more information.

  • Content from other providers: Kindle 1st Generation can only read content from other content providers if it is free of Digital Rights Management software and in a supported format. See Reading Personal Documents on Your Kindle 1st Generation for more information.

Wireless Issues
  • Establishing Connection: If you have difficulty connecting to the Kindle store or other wireless resources on your Kindle, make sure the wireless switch on the back of your Kindle 1st Generation is in the "ON" position and your battery is charged.

  • Checking Signal Strength: Check the wireless signal strength by looking at the signal strength shown at the bottom of the screen. You need at least one bar of signal strength to establish a connection to the Kindle store and other wireless features. Areas such as elevators, tunnels, or other obstructed locations may interfere with the wireless signal.

  • Checking Wireless Coverage: Because Whispernet uses Sprint's high speed data network, wireless delivery and other Kindle features using wireless connectivity will not function outside the Sprint high-speed data network coverage area and are subject to Sprint network service outages. Note: There is no Sprint data network coverage for Kindle in Montana and Alaska.

    To see if wireless coverage is available for your area, please see our wireless coverage map.

  • Traveling Outside the Service Area: All content you purchase from the Kindle Store is saved to the Manage Your Content and Devices page on Amazon.com. This allows you to download content to your computer and transfer items via Kindle's USB connection when connecting wirelessly is not an option. Please see Using Kindle with Your Computer for more information.
  • Wireless Terms and Conditions: You can learn more about using Kindle's wireless features on our Wireless Terms and Conditions Help page.
Registration Issues
  • Registering Your Kindle 1st Generation: You must register Kindle 1st Generation to your Amazon.com account in order to make purchases, receive content wirelessly, and take advantage of other Kindle Features. To register your Kindle 1st Generation, first make sure that your Kindle's wireless connection is active. Then visit your Kindle's Home screen and select Menu/Settings. On the Settings screen, select the "Register" option in the Account Name section and enter the e-mail address and password for your Amazon.com account. Please see Managing Your Kindle 1st Generation on Amazon.com for more information.

  • Kindle 1st Generation as a Gift: When you purchase Kindle from Amazon.com, it is delivered pre-registered to the account you use to make the purchase. If you wish to give Kindle as a gift, you can choose the gift options during the checkout process on Amazon.com in order to disassociate the Kindle from your account. If you place your order without using the gift options and choose to give your Kindle 1st Generation to another user at a later date, you should first deregister Kindle from your Amazon.com account. To do this, first make sure that your Kindle 1st Generation's wireless connection is active. Then visit your Kindle's Home screen and select Menu/Settings. On the Settings screen, select the "Deregister" option in the Account Name section. You can also deregister your Kindle 1st Generation on Amazon.com. Please see Managing Your Kindle on Amazon.com for more information.

  • Lost or Stolen: If you have lost your Kindle device, contact Kindle Support for additional information.
Navigation Issues
  • Jump to Location in Book: Location numbers and a progress bar appear at the bottom of each page when you are inside a book. Locations are the digital answer to page numbers. Kindle 1st Generation allows you to jump directly to a location in a book by typing in the desired location number using the key pad. This is a useful way of advancing in a book without using the Next Page button or Menu navigation options. If you accidentally press a number key while reading a book, you will jump to that location in the book. To return to where you were reading, simply press the Back button.

  • Back vs. Prev Page: When you are reading books, periodicals and personal documents, the Next Page and Prev Page buttons take you forward and backward within the content. The Back button is like the back button on your web browser and allows you to retrace your steps on Kindle 1st Generation. For example, you can follow a link in a book and then use the Back button to return to your place. Or, you can start in the Front Page section of a newspaper, follow a link to an article, read that article and hit the Back button to go back to the Front Page.

Content Issues
  • Locating Recent Purchases: Recent purchases should appear on Kindle's Home screen. If your Kindle 1st Generation power and wireless switches are in the "ON" position and your wireless status indicator shows connectivity, recent purchases should download automatically. If you need to activate your download manually, go to the Home screen, and then select "Check for New Items" from the menu. You may also want to check your Show and Sort settings on your Kindle Home screen to make sure you are displaying all items. More information about locating your content is available on the Organizing and Finding Content on Your Kindle Help page.

  • Receiving Personal Documents: You can only successully e-mail documents to your Kindle if the "To" and "From" addresses you are using appear on the Manage Your Content and Devices page. If you are trying to send a personal document in an e-mail attachment to your Kindle from your PC, make sure your e-mail address is on the approved e-mail list. If someone from your approved e-mail list is trying to send you an e-mail attachment, make sure he/she has your Kindle's correct e-mail address.

  • Document Content Errors: If any content you purchase from the Kindle Store is missing pages, text, images, or appears to be formatted incorrectly, please visit the Contact Us box in the right-hand column of the Help pages to contact Customer Service. We work very hard to ensure the quality of all items you purchase from the Kindle Store, and Customer Service can help determine the cause of the error. When you e-mail supported file types to your Kindle 1st Generation, they should translate well to the Kindle document format. If you e-mail a document to your Kindle and it is unreadable, you can also contact Customer Service for assistance. For a list of supported file types, see Reading Personal Documents on Your Kindle 1st Generation.
USB Transfer Issues
  • Connecting via USB: First, make sure your Kindle 1st Generation power switch is in the "ON" position. You may also want to plug your Kindle in if your battery power is low. Then verify that your USB cable is inserted correctly in your Kindle and in your computer USB port. You may also need to consult your computer documentation to make sure the USB port you are using is active.

  • Locating Transferred Files: You may simply need to adjust your Show and Sort settings on the Kindle Home screen to make sure you are displaying all files. Also, any files you transfer via USB to your Kindle 1st Generation must be in a natively supported file format, placed in the appropriate folders in your Kindle 1st Generation memory or your SD memory card, and either registered to your Kindle 1st Generation or free of Digital Rights Management (DRM) restrictions. Information about supported file types and folders is available on the Using Kindle 1st Generation with Your Computer Help page.

  • Kindle 1st Generation Drive Assignments: If you are using a PC, the default drive assignments for network drives or other devices on your computer could cause a conflict with how Kindle 1st Generation and your SD memory card appear in Windows Explorer. You may have to disconnect network drives or give them drive letter assignments higher in the alphabet to ensure that Kindle 1st Generation and your SD memory card appear properly on your PC. More information is available on the Using Kindle 1st Generation with Your Computer Help page.
Memory Card Issues
  • Inserting Memory Card: SD memory cards will only fit into your Kindle 1st Generation in one direction. To make sure the SD memory card is facing the right way, hold your Kindle 1st Generation with the back facing you and hold SD memory card with its label facing up. Press the edge of the SD memory card into the slot until you feel the card click into place.

  • Memory Card Format: Kindle 1st Generation supports SD memory cards up to 4 GB. If Kindle 1st Generation does not recognize your SD memory card, it may be formatted improperly or could be corrupted. Use an SD memory card reader attached to your computer to verify the card's formatting (you cannot format a memory card with your Kindle). SD memory card formatting utilities are usually available from the SD memory card manufacturer's web site. You should also verify that your SD memory card isn't locked by checking the lock tab on the side of the SD memory card.


Troubleshooting

  • Reset Your Kindle: Connect your Kindle to the power adapter, make sure the light next to the power port is lit, and place the power switch into the "ON" position. Carefully slide the gray back cover off your Kindle. To reset, insert a pin or paperclip into the small hole labeled "Reset." Avoid using a pencil or other item that could break off inside your Kindle and cause permanent damage.