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FBA International

In what countries is Fulfillment by Amazon available?

Fulfillment by Amazon is available in the United States, Canada, the United Kingdom, Germany, France, Italy, Japan, China, and India. To use these services, a seller must create a selling account under separate terms in these countries and manage the account separate from accounts in other geographies. 

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How can I manage high-volume imports to my country?

You can send high-volume imports directly to an Amazon fulfillment center if you have a continuous United States Customs Bond. Your bill of lading and commercial invoice must indicate Amazon.com as the deliver-to party. All imports must be cleared by Amazon.com's designated customs house broker, Samuel Shapiro and Company.

For complete details, go to High Volume Imports.

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What if I want Amazon to export my products to another country?

If we offer export fulfillment services and you elect to participate, we will ship your foreign-eligible products to addresses within countries we determine to be eligible for foreign shipment, subject to the Amazon Services Business Solutions Agreement and the following: 

We may elect to determine what shipping, export and import documentation and information (including incoterms) will be used in connection with shipments to foreign addresses, and such documentation and information may be based in part or in whole on information provided to us by you. You will cause title to your products shipped to foreign addresses to pass to the recipient at the point of shipment. 

We may limit the total value of foreign-eligible products shipped to a single customer at a single foreign address in a single shipment. We do not offer a service for filing shipper's export declarations for your products shipped to foreign addresses and assume no liability related to this function.

Shipments to foreign addresses will not be permitted to be returned, even if requested by the customer. You authorize us to, at our discretion, abandon to the carrier any shipment to a foreign address that is refused or damaged, or that is otherwise prevented, or to gift such shipment to the customer on your behalf.  However, for products sold by you through the Amazon.com Web site, we may also either: (a) ship a replacement unit to the end-customer at no additional fee to you and pay you the Replacement Value for the replacement unit; or (b) process a refund to the customer in accordance with the Selling on Amazon Service Terms, but, notwithstanding the Selling on Amazon Service Terms, you will not be required to reimburse us for this refund to the customer, and we will be entitled to retain the applicable Referral Fee or the Fulfillment Fee payable under the FBA Service Terms. Such a shipment may not be returned for placement back into your inventory, and we will be entitled to retain the Referral Fees, Fulfillment Fee and other amounts payable to us under the Amazon Services Business Solutions Agreement in connection with your transaction applicable to such a shipment.

We will not calculate or display any taxes, duties or other assessments on orders for your products that are designated for shipment to foreign addresses.

We may suspend shipment of foreign-eligible products to foreign addresses for reasons that may include:

(a) we doubt the accuracy of

    (i) information provided by you regarding foreign-eligible products, including information about the shipment of these products
    or
    (ii) the representations made by you in the FBA Service Terms regarding the lawful import and export of foreign-eligible products;

or

(b) we determine the shipment of any foreign-eligible products to foreign addresses may have a detrimental legal, financial or operational affect on us.

Notwithstanding the foregoing, as between you and us, and regardless of whether you or we are listed on the shipping documents as the shipper:

    (i) you will be principal party in interest for all of your products that are shipped to foreign addresses and you will provide us with a signature from an authorized representative of yours which we may include on shipping documents requiring a signature;
    and
    (ii) you will be responsible for all obligations associated with compliance with all applicable import and export laws, rules and regulations. You will bear all risk and liability associated with the shipment, import, export or delivery of your products to foreign addresses, including any tax registration or collection obligations.

Seller Support

Please use the e-mail address associated with your Amazon.com Seller account.