Charge When Ship FAQ

See the Charge When Ship main Help page

View our videos and webinars:

• Selling on Amazon: Charge When Ship
• Charge When Ship: A New Way to Manage Your Orders

Payments

• If I haven't yet shipped and confirmed an order, what happens if a customer's payment is declined?
• What happens if a customer's payment is declined after I ship and confirm an order?
• I've confirmed the order; where's my money?
• A new order just showed up in Manage Orders today, with a ship date already in the past and a "Shipment is late" status. Why does this happen, and how should I handle it?

Shipping and confirming shipments

• How do I confirm shipments?
• What happens if we don't ship within 2 days?
• That's contradictory. We have 2 days to ship but 30 days to confirm?
• If the order is placed on Friday, or weekends, how does the "2 days to ship" rule work?
• For customized orders, the shipping would probably be more than 2 days. How do we deal with this?

Tracking information

• Is tracking information required?
• How does Amazon provide tracking information to the buyer after I confirm a shipment?
• So the confirmation button allows you to enter the tracking as well?

E-mail notifications

• Will I continue to receive the pending-payment/do-not-ship e-mails?
• Is the 2-day alert for unconfirmed/cancelled orders to buyer/seller sent at a certain time of day, or is it exactly 48 business hours after the order was placed?
• What does a shipping notification from Amazon to the buyer look like?
• Can I communicate with a buyer after Amazon sends the confirm shipment email?

Refunds and Cancelations

• Are sellers going to be charged a fee for refunding rather than cancelling?
• How do I handle a multi-item order if I can't ship one of the items and have to cancel just that one item?
• What if it turns out I can't ship an order at all? Should I cancel the order or confirm shipment and then refund the order?
• If an order cannot be fulfilled, it needs to be cancelled on the third business day to avoid a late status?
• How does Amazon notify the customer when I cancel an order?
• What happens if I cancel my entire multi-item order after I ship one item?
• What happens if we ship the order at 1 pm and the customer requests to cancel the order at 1:15 pm? The customer gets the product and a refund?
• So the only one who can issue a refund is us?
• How will I know if Amazon had to cancel an order because it was more than 30 days old?

Feeds and MWS (bulk processing)

• Is it possible for sellers with many orders to confirm shipments for more than one order at a time?
• Can we enter future ship dates when we upload feeds to confirm shipments?
• Will there be issues in uploading cancellation files where you cancel only one item of a multiple item order?
• Does the MWS api support "charge when ship"?

Seller Performance

• Can buyers leave feedback on cancelled (will not ship) orders?

Charge When Ship main Help page