Troubleshooting Your Kindle Keyboard

Most issues with your Kindle Keyboard, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Go to Quick Fix: Restart Your Kindle Keyboard

Hardware

• Battery Won't Stay Charged

Connect

• Can't Connect to Wi-Fi

Buy, Download, and Sync

• Didn't Receive Content
• Content Won't Download
• Accidentally Purchased a Book
• Notes & Highlights Don't Sync
• Furthest Page Read Doesn't Sync

Books & Periodicals

• Furthest Page Read Doesn't Sync
• Book Won't Open
• Book Has Missing Pages or Content Errors

Music and Audible Files

• Music Files Not Playing on Kindle Keyboard
• Audiobook Files Not Playing on Kindle Keyboard

Your Account

• Kindle is Registered to the Wrong Account
• Forgot Amazon Password
• Forgot Kindle Passcode

If you want to return your Kindle Keyboard or Kindle Content, go to Kindle Return Policies.