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Return Items You
Ordered
You can return many
items sold on Amazon.com. When you return an item, you may see different return
options depending on the seller, item, or reason for return.
If your item isn't working
properly, please check the product manual and Amazon.com detail page for
troubleshooting steps. If you need additional help with troubleshooting,
warranty information, or need missing or replacement parts, contact the
product's manufacturer.
To return an item
you ordered:
-
Go to the
Online
Returns Center, and click
Return
items.
- Find the order you
want to return, and click
Return an
item from this order.
If you don't see the order you're looking for, select another
option from the
See
more menu, and then click
Go.
- Select the items
you want to return.
- Enter the quantity
of items, select an option from the
Reason for
return menu, and then add any additional information in the
Comments box.
- To continue, do one
of the following:
- If the item was
sold by Amazon.com, select your return option.
- If the item was
sold by a seller, click
Submit
for Approval.
Note: Some sellers
may need to review your return request. After the seller reviews the request,
they will provide a label or instructions on how to return your items. If you
do not receive a response within two business days, you can submit an A-to-z
Guarantee claim. For more information, go to
A-to-z Gurantee Protection. - Select your
preferred return shipping method.
- Click
Print all
return labels to print the return authorization and return label.
- Put the return
authorization inside of your package and attach the label to the outside.
Note:
- If you're offered a
pre-paid return label, please be aware that each of these labels is assigned to
a specific return. To make sure that you receive the correct refund, please
don't include items from multiple orders or shipments in the same box.
- For international orders where the
return was the result of our error and not exported using a freight forwarder,
we'll reimburse you for the shipping costs after we receive it (if it's shipped
using an economical method). For more information about freight forwarding, go
to
About
Freight Forwarders.
- For items sold by
Amazon.com, return shipping costs may be deducted from your refund depending on
the reason for return. For more information, go to
About
Refunds.
Learn how to return items to Amazon.com.
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