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We will notify you via e-mail if a buyer requests authorization to return an item to you. Each return request will include the buyer's reason for submitting the request. If a buyer's return request does not fit within the parameters of the Amazon.com return policies, we will tell you in the e-mail notification.
The e-mail notification is for informational purposes only. You should decide whether to authorize or decline the return request according to your posted return policies.
If a buyer cancels a pending return request, we will notify you via e-mail.
Before you issue a refund, consider the following:
For more information about issuing refunds, see Refunding Orders.
See also: Returns, Refunds, and Cancellations
Please use the e-mail address associated with your Amazon.com Seller account.
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