Troubleshooting & User Guides
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Downloading, Streaming, and Transferring Files to Kindle Fire 1st Generation
Accessing Content in the Amazon Cloud
Your content libraries -- like Books, Music, and Video -- include your content available in the Amazon Cloud, and the content you've already downloaded to your device. You can choose to access your content through the Cloud while your Kindle Fire is connected via Wi-Fi, or to download your content to your device for easy access even when your device isn't connected wirelessly.
Tap the Cloud tab within your Newsstand, Books, Music, Video, or Apps libraries to access your content stored in the Amazon Cloud. Your Kindle Fire must be connected via Wi-Fi.
Subscription content, books, and apps will automatically download to your Device tab once you've tapped on the item within the Cloud tab. To download music, tap the Download icon. The item will appear in your Device tab when download is complete.
To watch Amazon Instant Video content offline, tap Download to save the video to your Kindle Fire to watch later. While downloading, you'll see an Options button. Tap this button to Pause or Cancel your download. Once your video has finished downloading, tap Watch Now.
Downloading and Transferring Content via USB
You can transfer a variety of content from a Windows or Mac computer to your Kindle Fire through a USB cable (sold separately), including music, videos, photos, and documents. When your Kindle Fire is plugged into your computer, it will appear as a removable mass-storage device.
Note: Personal content transferred to your Kindle Fire is only stored on your device and not stored in the Amazon Cloud.
Downloading Kindle content from your Kindle Library to your computer
If you have already purchased the book, magazine or newspaper you wish to transfer to your Kindle Fire via USB, visit Manage Your Content and Devices and locate the item you want to download from the "Your Content" section. Filter your view or search your library to quickly find an item.
Content purchased from the Kindle Store can be downloaded to your Kindle, or Kindle compatible device, as long as you've registered the device to the Amazon account that purchased the Kindle content. There is no limit on the number of times eligible Kindle content title can be downloaded to a registered Kindle device, but there may be limits on the number of devices (usually 6) that can simultaneously use a single book. Note that Kindle active content is not currently available for Kindle Fire.
Downloading music from Amazon Cloud Drive to your computer
If you have already purchased the music you wish to transfer to your Kindle Fire via USB, visit Manage Your Content and Devices and select "Show: Music" to use Amazon Cloud Player to download music to your computer.
Connecting your Kindle Fire via USB
Your Kindle Fire content cannot be accessed through the device while you are in USB drive mode. To eject your Kindle Fire, tap the Disconnect button at the bottom of the screen, or follow these steps to eject your Kindle Fire through your computer:
Your Kindle Fire will then exit USB drive mode and display the Home screen.
Transferring content via USB
Your content will appear within the corresponding content library on your device:
Remember, your Kindle device will only recognize the files you've transferred if:
Kindle Personal Documents Service
With Kindle Personal Documents Service, you can send your personal documents to your registered Kindle devices, supported Kindle reading applications, and your Kindle Library in the Amazon Cloud through the Send to Kindle application or your Send-to-Kindle e-mail address.
Your Send-to-Kindle e-mail address is a unique e-mail address assigned to your Kindle device or supported Kindle reading application upon registration. You and your approved contacts can send personal documents to your registered Kindle devices, supported Kindle reading applications, and your Kindle Library in the Amazon Cloud by e-mailing them to your Send-to-Kindle e-mail address ([name]@kindle.com).
Send to Kindle for PC and Send to Kindle for Mac are free applications that let you easily send your personal documents to your registered Kindle devices, supported Kindle reading applications, and your Kindle Library from your computer.
Detailed information on Kindle Personal Documents Service is available on our Kindle Personal Documents Service help page.
Finding your Kindle Fire e-mail address
When you register your Kindle Fire, you'll automatically be assigned a Send-to-Kindle e-mail address. To locate this address:
Learn more about modifying your Send-to-Kindle E-mail address on Manage Your Content and Devices.
Kindle Personal Documents Service Fees
Kindle Personal Documents Service doesn't charge fees for delivery of personal documents to Kindle devices over Wi-Fi -- the wireless connection method your Kindle Fire uses -- or to supported Kindle reading applications. At this time, the only Kindle reading application supported by Send to Kindle for PC is the Kindle App for iPad, iPhone, and iPod touch.
Learn more about fees for the Kindle Personal Documents Service using Whispernet, the wireless connection method used on some Kindle models.
Supported File Types
Kindle Fire supports multiple file types that are free of digital rights management software. These types of files may be transferred to your Kindle Fire via USB:
Mobipocket files that have Digital Rights Management (DRM) protection applied are unable to read on your Kindle Fire. If you purchased a Mobipocket file from a Mobipocket retailer, you will not be able to open the file on your Kindle Fire.
EPUB ebooks are not supported on Kindle Fire.
You can add any of the listed documents file types to your Kindle Fire without using the Kindle Personal Documents Service to convert those files to a compatible type. If it is not listed above, conversion would be necessary to read the file on your Kindle Fire.
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