About Denied Claims

Claims can be denied for a variety of reasons.

The common reasons for a claim being denied include:

  • The item received was the same as described by the seller.
  • The item was received and the seller provided verification of delivery.
  • You failed to respond to a request for further information.
  • You filed a chargeback with your payment processor or bank.
  • You were unwilling to return the item to the seller.
  • Amazon regarded the claim as inappropriate.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.