If your Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
Press and hold, or slide and hold, the Power button for a full 20 seconds until you see your screen go blank and then start up again.
Below are some potential reasons you might experience a slow or unresponsive Kindle screen. Follow the troubleshooting steps to optimize your device screen performance.
|Potential Issue||Troubleshooting Steps|
|Previous software version||
Make sure you have the latest software version for your device. To learn more, go to Kindle Software Updates and select your device to find the latest software update.
|Download in progress||
If you are currently downloading content on your device, it may be slow to respond until all downloads are complete. It may also be slow immediately after downloading a large amount of content.
Avoid using your device in extreme hot or cold temperature conditions.
If you have a protective case or screen, try removing it and testing the device without it.
|Touchscreen is dirty||
Clean the screen with a soft, slightly damp, lint-free cloth.
Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
|Multiple Kindle Fire apps running||
If you have multiple apps running on your Kindle Fire, quit unused apps.
Restarting your device involves turning it off completely and then turning it back on again.
Restart your Kindle from the Power dialog or Settings menu:
If your device battery is low, charge your device for at least 30 minutes, and then try restarting again
If you continue to experience slowness after restarting, try resetting your device by selecting Reset Device from the Settings menu.
Important: Resetting your Kindle will remove your personal information (including your settings for Parental Controls), Amazon account information, and downloaded content. Any content you purchased from Amazon is automatically saved to the Cloud and can be downloaded again when you register your Kindle to your account again.