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Troubleshooting Your Kindle

Select your Kindle model for helpful troubleshooting solutions.

Image of Fire 1st
Kindle Fire (1st Generation)

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Kindle Paperwhite
Image of 6 inch Kindle 4
Kindle

Kindle Touch
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Kindle Keyboard

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Kindle DX
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Kindle (2nd Generation)
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Kindle (1st Generation)

Kindle Tip: Restart Your Device

Restarting your device can resolve issues like a frozen screen or problems downloading content.

Tip (E-Reader devices): If restarting your device doesn't solve your issue, visit the Troubleshooting & Replacement Center


Press or slide and hold the power button for 20 seconds.


Click the timer above to count the full 20 seconds. Note: Clicking on this page or moving your mouse after the timer has started may cause it to reset prematurely. Please wait the full 20 seconds before proceeding.


After 6 to 8 seconds, the screen will go blank. This is normal. Continue to hold the power button.


After 20 seconds, release the power button. The charge indicator light will turn on after a few moments. For Kindle Fire, press the power button again.


If you have successfully restarted your Kindle, you'll see the start-up screen.

 

 

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