Troubleshooting Your Kindle Paperwhite

Select your problem from the list for helpful troubleshooting solutions.

Video: Troubleshooting Your Kindle Paperwhite

Most issues with your Kindle Paperwhite, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Go to Quick Fix: Restart Your Kindle Paperwhite.

Your Account

If you want to return your Kindle Paperwhite or Kindle Content, go to Kindle Return Policies .

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.