Customer FAQ for Attorneys General eBook Settlements

What are the settlements?

Publishers Hachette, HarperCollins, Simon & Schuster, Macmillan, and Penguin have settled several antitrust lawsuits about eBook prices that were brought by a coalition of state Attorneys General, and by a Plaintiff Class. Amazon is not a party to these lawsuits. Under the settlements, the publishers have provided funds for credits that will be applied directly to Amazon.com accounts of eligible customers. The account credits will appear automatically and can be used to purchase any Kindle book or print books sold by Amazon.com. For additional information, please visit www.EbookAGSettlements.com.

Who is eligible for this credit?

If you received an email from Amazon in March 2014 about the settlement credit, you are eligible for this credit and it will be applied automatically to your account. To be eligible, you must have had a U.S. billing address and must have purchased a Kindle book published by Hachette, HarperCollins, Simon & Schuster, Macmillan, or Penguin between 4/1/10 and 5/21/12. Customers who returned these books or were refunded their money do not qualify. For additional information, please visit www.EbookAGSettlements.com.

I think I'm entitled to a credit but I didn't receive an email. How do I check?

We sent emails to eligible customers based on the criteria provided to us by the Attorneys General and Plaintiff Class. All eligible customers will have the credit automatically applied to their accounts. If you have questions about the criteria, please visit www.EbookAGSettlements.com. If you requested a check instead of a credit, those will be mailed on March 27, 2014. If you think you made a qualifying purchase but did not receive an email from Amazon, please contact Amazon Customer Service using the Contact Us button on the left side of this page.

When will I receive this credit?

Amazon added credits to the accounts of eligible customers on March 25, 2014. You don’t have to do anything to claim your credit: We will automatically apply this credit to your next purchase of any Kindle book or a print book sold by Amazon.com, regardless of publisher. The credit applied to your purchase will appear in your order summary. The credit will not apply to sales tax. Please note we are required to exclude your settlement credit when calculating sales tax on your purchase.

How were the credits calculated?

The amount of your credit was determined by (1) the number of qualifying Kindle books you purchased during the claims period; (2) whether the eligible Kindle book was a New York Times Bestseller or not, according to information provided by the Department of Justice (Kindle books that were New York Times Bestsellers received a higher per book award than those that were not New York Times Bestsellers); and (3) whether you were a Minnesota resident during the claims period or not. Below is per book award amount used to calculate eligible Kindle book credits:

Table 1.
Category Non-Minnesota Minnesota
NY Times Bestsellers $3.17 $3.93
Other Books $0.73 $0.94

Why are Minnesota residents treated differently?

The Minnesota Attorney General did not participate in the lawsuits; claims on behalf of Minnesota residents were settled by a Plaintiff Class on different terms through separate negotiations. For more information, please visit www.EbookAGSettlements.com.

How can I tell if the credit has been applied to my purchase?

We will automatically apply your available credit the next time you purchase a Kindle book or a print book sold by Amazon.com, regardless of publisher. The credit applied to your purchase will appear in your order summary.

How can I tell how much credit I have left?

You can check your settlement credit balance here.

Will this credit expire?

The credits will be valid through March 31, 2015. Amazon will apply the credits automatically to customer accounts for eligible Kindle book or print books sold by Amazon.

Can I use this credit for non-book purchases?

No, but you can apply this credit toward any Kindle book or print book.

Can I use the settlement credit toward payment of sales tax, shipping or gift wrapping?

No, the settlement credit only applies towards the purchase price of both physical and digital books. The credit cannot be used toward the payment of sales tax, shipping, or gift wrapping.

Can credits be transferred to another Kindle account?

No, credits cannot be transferred or redeemed for cash.

What if I return a book I purchase with my credit?

Your credit will be restored if you return a book that you purchased. That credit will be valid until March 31, 2015. Gifts purchased with credits may not be returned for credit.

What if I bought an eligible book but returned it?

We're sorry, but returns of eligible books purchased between 4/1/10 and 5/21/12 are not eligible for this credit.

Who is funding the credits?

The publishers Hachette, HarperCollins, Simon & Schuster, Macmillan, and Penguin are funding these credits.

Did Amazon disclose any of my personal information?

No, Amazon did not and will not disclose any of your personal information. Eligible customers do not need to do anything or give any information to anyone to receive the credit.

What if I bought a qualifying eBook from another retailer?

For questions about other retailers, please visit www.EbookAGSettlements.com.

What is the Settlement ID Number for?

The Settlement ID Number is generated by Amazon and included within the legal notice from the Attorneys General and Plaintiff Class, which we included in the email we sent to eligible customers. Eligible customers do not need to do anything with the Settlement ID Number in order to receive the credit.

Where can I read more about the settlements?

For more information, please visit the settlement website: www.EbookAGSettlements.com.

How can I access my credit if my Kindle account is closed?

Please contact Amazon Customer Service.

How can I as the executor/beneficiary of an estate access an account credit (Deceased Party)?

Please contact Amazon Customer Service.

I requested a check instead of a credit. When will I receive that?

Checks will be mailed on March 27, 2014 to customers who requested them instead of a credit. Checks will only be mailed for the Amazon account for which you requested a check; if you have multiple accounts you might receive a check and a credit. For more information about check requests please visit the settlement website: www.EbookAGSettlements.com.

I submitted a check request and received notice that a Kindle account credit was issued. What can I do to receive a check?

At this time we are not able to change how your credit was issued. Amazon completed research to validate all of the check requests submitted but were not always able to link the Settlement ID Number entered on the request to a valid Kindle account. Due to the risk of issuing incorrect customer credits it was decided in these instances to issue credit to the customer‘s Kindle account. We apologize for any inconvenience this may cause and hope you will be able to use your account credit and enjoy the wide variety of Kindle book or print books available.

What happens to any funds remaining in the Settlements fund following the award void date?

If consumer funds remain after the initial distribution, the Settlement Agreements state that these funds should be saved for any future consumer distribution resulting from a settlement or judgment. Any funds left over from that distribution will be given to one or more charitable organization(s) whose purposes relate to reading, literacy or access by the public to electronic books or as otherwise directed by the Court. This is called a cy pres distribution. If a cy pres distribution is made, the percentage of any funds that can be attributed to purchases made by class consumers will be given to Reading is Fundamental, a non-profit organization dedicated to motivating children to become lifelong readers.

ARRAY(0xd99ca388)