You can exchange or replace an item through our Online Returns Center if your exchange or replacement meets certain criteria.
Did you receive a damaged, defective, or wrong item sold by Amazon.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement?
Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but may be returned.
You can exchange an item through our Online Returns Center (Amazon.com Full Site)Online Returns Center (https://www.amazon.com/returns) if your return item wasn't purchased with a promotion (except for free shipping promotions), the return item isn't subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.
Note: We can't process exchanges for gift returns unless you’re the original purchaser of the gift. Exchange items cannot be sent as gifts.
If you received an order that is missing an item or parts, you can initiate a refund or replacement from Amazon.com, depending on how the item was sold or fulfilled:
Note: You can also contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.
This option is available for apparel, sports, shoes, baby products, jewelry, luggage and watch items that have a size or color variation. The exchange item must be:
This option isn't restricted to specific product categories. The exchange item must be: