When you tap the Mayday button from Quick Actions, you can connect to an Amazon Tech advisor on your Fire Tablet. An Amazon Tech advisor can guide you through any feature on your device by drawing on your screen, walking you through how to do something for yourself, or doing it for you—whatever works best.
Mayday is available 24 hours a day, seven days a week, 365 days a year for free. Throughout your session, you will be able to see your Amazon Tech advisor live on your screen, but they won't see you.
To use Mayday:
To disable Mayday:
No. Only you can see the advisor. The advisor only sees what you see on your screen.
Note: If you call Mayday with your device's Camera application running, images from your Camera may be on screen and viewable by the advisor.
Kindle Fire HD, Fire HD 6 and Fire HD 7 don't have compatible hardware, which is required to use Mayday.
They see what you see as they walk you through your device. When entering sensitive information, such as passwords or account information, the advisor will pause the screen sharing to ensure your privacy.
Absolutely. All communication and data exchanges use industry -standard encryption and authentication mechanisms.
That is our goal!
No. This is a completely new approach to tech support: you get your own personal tech advisor from the comfort of your home or office.
Mayday is available through Wi-Fi, and the experience will vary based on the strength of your wireless connection.
We strive to be Earth’s most customer-centric company, and this is just one more way we are working to achieve that goal.
At this time, Mayday is supported for customers living in the following countries or territories:
Customers whose primary billing address is a supported country or territory can use Mayday when traveling internationally.
No. Your device needs to be registered to use Mayday.
At this time, we only provide support in English for customers in the US and the UK, and in German for Amazon.de customers.
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