Important Changes to Amazon Unbox

Amazon Unbox will no longer be available after March 29, 2015. After this date, you won’t be able to use Unbox to view or download videos.

Amazon Unbox will no longer be available after March 29, 2015. You can continue to watch the movies and TV episodes you’ve purchased and previously downloaded on your PC after this date using Windows Media Player.

Important: To access your purchased and downloaded videos using Windows Media Player, you'll first need to complete the steps below. Windows Media Player is a standard media player included with most Windows PCs. If it isn’t currently installed on your computer, you can download it through Microsoft Support.

  1. Update the Amazon Unbox application to the latest version. This version includes a one-time license conversion that will make your videos available within Windows Media Player. When you open the Unbox application, you'll see an UPGRADE notification you can use to do this. You can also click the Settings option in the Unbox menu and select Check for Amazon Unbox Upgrades.
  2. Use Unbox to download all purchased videos you wish to view offline on your PC by March 29, 2015.

Once you’ve completed these two steps, your downloaded videos will be available through Windows Media Player on your PC.

To access Windows Media Player:

  • Windows 8 & 8.1: Swipe in from the right edge of your screen, and then tap Search. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search). Then, enter "Windows Media Player" in the search box, and tap or click Windows Media Player.
  • Windows 7, Vista & XP: Click the Start button, and select All Programs. Then click Windows Media Player.

Movies and TV episodes you've downloaded from Unbox are available under "Videos" in your Windows Media Player library.

Tip: You can always stream your purchased movies and TV episodes on your PC through your web browser as well as on hundreds of compatible devices. For more information about ways to watch, go to Amazon Instant Video Device Features.

Uninstalling Amazon Unbox

After you've downloaded all of the videos you'd like to access offline on your PC, you can uninstall Unbox without losing access to them. Use your Windows Control Panel to uninstall Unbox.

Note: During the uninstall process, you'll see a confirmation screen asking whether you'd like to keep or delete videos you’ve downloaded to your PC using Unbox. To maintain access to your purchased and downloaded videos within Windows Media Player, you'll need to select the Keep my videos option in the confirmation window.

If you need help uninstalling Unbox, Contact Us Contact Us (Amazon.com full site).

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