Amazon Merchants and Marketplace sellers are independent sellers* who offer a variety of new and used merchandise. When buying from a seller, your order is fulfilled directly by the seller, who also handles all customer service. You pay immediately, online, using Amazon.com. The vast majority of Amazon Marketplace and Merchant orders are covered by the A-to-z Guarantee.
There are general guidelines regarding returns for Marketplace orders. Each Amazon Merchant, on the other hand, has a unique returns policy. Most policies are available through the specific merchant's help page. To find these pages, click on one of the category links on this page (such as Apparel & Accessories, Electronics & Office, or Home & Garden) and you will see Amazon Merchants who sell items in that category. You can find their specific returns policy by clicking on their name. If you do not see your merchant listed, contact them directly using the information listed in your Order Summary, available through Your Account.
Please note: any situations that may arise after an order is submitted must be resolved directly with the seller.
To review an order you've placed with an Amazon Merchant, click the Your Account link at the top of any page. In most cases, you will be able to make order or payment changes within 30 minutes of placing your order, but some transactions enter credit card processing immediately. After payment has processed, Amazon.com cannot revise or cancel orders.
* Some Amazon.com subsidiaries may operate on third-party platforms such as Marketplace.Learn about ordering from merchant sellers who offer a variety of new and used merchandise on Amazon.com.