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Buying at Marketplace

Ordering Basics

When you buy a new, refurbished, used, or collectible item from Amazon Marketplace, you pay that seller immediately, online, through Amazon.com. You must pay with a credit card or an Amazon.com gift card. (Learn more.)
Marketplace orders are covered by our A-to-z Guarantee, which will reimburse you for the order cost in certain situations.
Any Marketplace item should be identical to the new item listed by Amazon.com, though condition may vary depending on whether the item is "used," "collectible" and so on.
Shipping costs differ from Amazon.com rates and vary by item. Check shipping costs.
Sellers should ship items within 2 business days and according to the delivery options you select.
Amazon Marketplace is not an available option for all items on our Web site.

Shipping Times

Sellers should ship items within 2 business days. Domestic packages sent via standard shipping are expected to arrive within 4 to 14 business days (they may take as long as 21 business days). Domestic expedited shipments are expected to arrive within 2 to 6 business days (in some cases, they may take as long 12 business days). International shipments are expected to arrive in 3 to 6 weeks (they may take 8 to 12 weeks due to delays in customs).

Buyer and Seller Limits

As a means of protecting customer accounts, we limit the number and dollar amount of orders placed with sellers. These limits, called "velocity limits," are applied to both buyers and sellers. Your buyer purchasing limit is set at $2,475 for any single transaction from an Amazon Marketplace seller. Orders that exceed this limit are automatically cancelled by our system, and we send a notification e-mail.

Seller limits may vary by seller, and we cannot reveal specific velocity amounts. If a seller is unable to accept payment when you place your order, the order will be cancelled by our system and we will notify you by e-mail. Your credit card will not be charged. At that time, you may wish to return to our Web site to place a new order with a different seller. Or, if you wish, you may try to place your order with the same seller at a later time.

Your Payment Information

We disburse funds to your seller from your credit card but do not pass along your credit card information. In some cases, we will provide a merchant with up to the last five digits of your credit card number for identification purposes. Additionally, the Amazon.com A-to-z Guarantee covers you for purchases of up to $2,500.

Amazon.com's Role

Because we are not directly involved in the completion of sales arranged on Amazon Marketplace, you will need to contact the seller directly for the following issues:

To check on your order or shipment status.
To cancel an order and receive a refund.
To return an order.

We do not contact customers on behalf of either sellers or buyers and we do not mediate in disputes. We do, however, offer our A-to-z Guarantee in the event that you cannot reach an agreement with your seller.

You can contact the seller through Your Account. Locate the Order Summary and click the "Problem with this order?" button, then select the "Contact Seller" button to e-mail the seller.

After You Order

We expect all Amazon Marketplace sellers to maintain a high standard of customer service. When necessary, your seller should handle returns and refunds, and cancellation requests.

Here are a few more links that you may find useful:

Find answers to questions about ordering from sellers on the Amazon.com website.

Ask the Community: Post your question in the General Help Forum or Kindle Help Forum.