Contact Third-Party Sellers
Third-party sellers handle customer service for orders shipped directly from them, unless the order is eligible for Amazon Prime.
To contact a third-party seller, do one of the following:
Go to the product listing on Amazon.com and click the third-party seller's name. Click Contact the seller under Further Information.
Go to Your Orders, find your order in the list, and click Contact Seller .
Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. Most seller orders are covered by our A-to-z Guarantee. If you don't hear from the seller within two business days, go to A-to-z Guarantee Protection to see if you qualify.
If the seller's listing is eligible for Amazon Prime, Amazon Customer Service will handle any issues related to the order.