Contact Third-Party Sellers

Third-party sellers handle customer service for orders shipped directly from them, unless the order is eligible for Amazon Prime.

To contact a third-party seller, do one of the following:
  • Go to the product listing on and click the third-party seller's name. Click Contact the seller under Further Information.
  • Go to Your Orders, find your order in the list, and click Contact Seller .

Contact 3rd party seller from an order infographic based on topicbullet points. 1 go to your account, then orders. 2 Find your order item. 3 Click on contact seller. 4 Give the seller 2 business days to respond


  • Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. Most seller orders are covered by our A-to-z Guarantee. If you don't hear from the seller within two business days, go to A-to-z Guarantee Protection to see if you qualify.
  • If the seller's listing is eligible for Amazon Prime, Amazon Customer Service will handle any issues related to the order.