Problem with an Order?

Canceling Orders

• If your order hasn't shipped: You can cancel the order via . See Cancel Items or Orders for information on canceling orders.
• If your order has already shipped directly from Amazon.com: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives.

Orders for digital content such as Amazon MP3s, Amazon Appstore apps, and Amazon Instant Video titles cannot be cancelled after the order has been placed.

Damaged Items

and choose "Return an item" to send us details about the damage to your item. You'll also have the opportunity to tell us if you want to return the item for a refund or receive a replacement item.

If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging.

Seller Orders

• For Seller orders, see our Problems with Seller Orders Help page.
• For information on the A-to-z Guarantee, see our A-to-z Guarantee Protection Help pages.

Exchanges

Please visit our Exchange an Item Help page for information about exchanges.

Wrong Items

I Received the Wrong Item

If you received a wrong item, and select "Return an Item." You will see instructions for returning the incorrect item and will have the opportunity to tell us if you want a replacement or a refund.

I Received an Item I Did Not Order

Click the "Contact Us" button at the top right of this page and we'll provide instructions for returning the item.

Missing Items

If you're missing an item from your package, check the order summary in to verify all the items in your order were shipped in the same parcel.

At times, we may split your order into multiple shipments (at no additional cost to you) if the items are being shipped from different fulfillment centers. When this happens, your order will list the separate shipments.

Digital purchases are stored in your account after purchase and can be accessed from the following locations:

• Kindle books can be found in Manage Your Kindle.
• Digital Games and Software can be found in Your Games & Software Library.
• Amazon Instant Video titles can be found in Your Video Library.
• Amazon MP3s can be found in Amazon Cloud Player.
• Amazon Appstore purchases can be found in Your Apps and Devices.

Defective Items

If your item isn't working properly, check the product manual that arrived with the item and the product's Amazon detail page for basic troubleshooting and "getting started" steps. You should contact the manufacturer for additional troubleshooting assistance, to request any missing pieces or replacement parts, or for more information about warranties for your item.

If you're unable to resolve the issue after contacting the manufacturer, take a look at the About Our Returns Policies page for help with receiving a replacement or returning your item for a refund.

My Kindle Isn't Working Properly

If you think your Kindle isn't working properly, visit our Kindle Support help pages.

To learn more about getting service or a replacement Kindle, please visit the Warranty Service Help page.

Missing Parts or Accessories

The quickest way to get the part you need is to contact the manufacturer under the terms of their warranty. Most manufacturers list contact information on the product packaging or manual. You may also find contact information on the product detail page of the item.

If you've contacted the manufacturer and they can't help, and choose "Return an Item" to send us details about the missing item. You'll have the opportunity to tell us if you want to return the item for a refund or receive a replacement item.