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Problem with an Order?
Canceling OrdersMost orders you place on Amazon.com enter the shipping process fast so we can get your items to you as soon as possible.
Orders for digital content such as Amazon MP3s, Amazon Appstore apps, and Amazon Instant Video titles cannot be cancelled after the order has been placed.
If you feel your item was damaged due to poor packaging, please let us know by submitting feedback about the packaging.
Please visit our Exchange an Item Help page for information about exchanges.
I Received the Wrong Item
I Received an Item I Did Not Order
Click the "Contact Us" button at the top right of this page and we'll provide instructions for returning the item.
At times, we may split your order into multiple shipments (at no additional cost to you) if the items are being shipped from different fulfillment centers. When this happens, your order will list the separate shipments.
Digital purchases are stored in your account after purchase and can be accessed from the following locations:
If your item isn't working properly, check the product manual that arrived with the item and the product's Amazon detail page for basic troubleshooting and "getting started" steps. You should contact the manufacturer for additional troubleshooting assistance, to request any missing pieces or replacement parts, or for more information about warranties for your item.
If you're unable to resolve the issue after contacting the manufacturer, take a look at the About Our Returns Policies page for help with receiving a replacement or returning your item for a refund.
My Kindle Isn't Working Properly
If you think your Kindle isn't working properly, visit our Kindle Support help pages.
To learn more about getting service or a replacement Kindle, please visit the Warranty Service Help page.
Missing Parts or Accessories
The quickest way to get the part you need is to contact the manufacturer under the terms of their warranty. Most manufacturers list contact information on the product packaging or manual. You may also find contact information on the product detail page of the item.
If you've contacted the manufacturer and they can't help, and choose "Return an Item" to send us details about the missing item. You'll have the opportunity to tell us if you want to return the item for a refund or receive a replacement item.Find out how to cancel an order and see what to do if you get an incorrect or defective item.
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