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About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.

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    How Refunds Are Issued

    When returning an item you can choose your preferred refund method in the Online Returns Center. The option will default to an Amazon Gift Card or you can select the payment method used at the time of purchase.

    Payment Method Refund Method Refund Time (Once Return Is Received)
    Credit Card Credit Card 3-5 business days
    Credit Card Gift Card Immediate
    Checking Account Checking Account Up to 10 business days
    Amazon.com Gift Card Gift Card Balance 3-5 business days
    Promotional Certificate No Refund Issued N/A
    Credit Card & Amazon.com Gift Card Credit Card, Gift Card Balance, or both 3-5 business days

    Note: In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Amazon.com Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 30 days.

    If your original order was placed using the Amazon Currency Converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

    Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

    Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

    Late Refunds

    You can check the status of your refund in Your Orders.

    Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

    Partial Refunds & Restocking Fees

    If You Return You'll Receive
    Items in original condition past the return window* 80% of the item's price
    CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item's price
    Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com error Up to 50% of the item's price
    Open software for reasons not due to an Amazon.com error 0% of the item's price

    *For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

    Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.

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