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The book could not be opened. Please remove the book from your device and redownload it.

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By John F. Walters, 18-Apr-2011 16:21 PDT Permalink Report abuse

The book could not be opened.
Please remove the book from your device and redownload it. I've gotten this message on a number of titles including
The Count of Monte Cristo
The Art of War
The Call of the Wild
David Copperfield
The Adventures of Tom Sawyer
I'm using Download to Computer to my imac. The files downloaded have a name like
"FSDownloadContent?type=EBOK&key=B002RKSZO4&fsn=B008A0A010930L23&device_type=A3AEGXETSR30VB"
I change the file name to the book title and add the file type .azw. Some books will open,others will not. Anyone else with this problem?

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Thank you.

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By L. LEVERTON, 18-Apr-2011 16:22 PDT Permalink Report abuse

Is it possible it was sent to a different kindle device first? That only happened to me when I got a new kindle and tried to just send the book to my second kindle when I should have downloaded it from the archives.

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By Lucky Tip, 18-Apr-2011 16:38 PDT Permalink Report abuse

Did you download it to the imac using the choice to transfer it using usb? The e-books that you read on a pc are encoded differently from the ones to be read on kindle. Go to the manage my kindle and make certain you choose to download it to kindle using the computer/usb; I don't recall exactly what it is called.

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By John F. Walters, 18-Apr-2011 17:06 PDT Permalink Report abuse

L. LEVERTON
No. I didn't send it to another device. I only have the one kindle and just got it a few days ago. What's weird is that some of the downloads work and others don't.

Tippetarius
The only way I can figure to transfer the file to my computer via USB is to select the option "transfer via computer. The file then downloads into the specified (by me) folder with some gobbledegoop name. Again some of the books open after I transfer them and others don't.

Thanks for the suggestions.

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By Keith Blodgett, 18-Apr-2011 17:12 PDT Permalink Report abuse

The books should download with standardized and easily recognized filenames. It sounds like you're saving the source web page and not the file. My bet is this is either a problem with your browser or computer.

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By Lucky Tip, 18-Apr-2011 17:19 PDT Permalink Report abuse

In reply to John F. Walters

18-Apr-2011 17:06 PDT

L. LEVERTON
No. I didn't send it to another device. I only have the one kindle and just got it a few days ago. What's weird is that some of the downloads work and others don't.

Tippetarius
The only way I can figure to transfer the file to my computer via USB is to select the option "transfer via computer. The file then downloads into the specified (by me) folder with some gobbledegoop name. Again some of the books open after I transfer them and others don't.

Thanks for the suggestions.

Are you certain you are putting them in the documents file? Sounds like it is time for you to call CS.

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By John F. Walters, 18-Apr-2011 17:34 PDT Permalink Report abuse

In reply to Keith Blodgett

18-Apr-2011 17:12 PDT

The books should download with standardized and easily recognized filenames. It sounds like you're saving the source web page and not the file. My bet is this is either a problem with your browser or computer.

Keith, I agree that the files should download with proper file names, but they don't. It might be a mac software issue. I don't know. The archive webpage downloads via a dropdown menu to a designated folder. Pretty hard for me to screw that up, but possible. Anyway, the files after being renamed, assigned the .azw, and placed in the kindle documents folder, seem to be readable by the kindle. I haven't checked them all yet. Still some will open in Kindle for mac and others won't.

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By John F. Walters, 18-Apr-2011 17:35 PDT Permalink Report abuse

In reply to Lucky Tip

18-Apr-2011 17:19 PDT

Are you certain you are putting them in the documents file? Sounds like it is time for you to call CS.

Yep

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By Teresa Sigman, 18-Apr-2011 18:30 PDT Permalink Report abuse

In reply to John F. Walters

18-Apr-2011 17:35 PDT

Yep

I am having the same issue except I have been able to read 3/4 of the book! Then in the middle of reading it, it comes up with this message about not being able to open the book. I have removed the item 3 times and tried to redownload and get the same message. This happened with High Heels Mysteries Box Set Book 1 - 5...I was in the middle of book 5.

I reset my kindle and it seems to work now.

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By Paul Bramer, 24-Sep-2011 09:13 PDT Permalink Report abuse

Here was my FIX for this issue, with the message, "The book could not be opened. Please remove the book from your device and redownload it" coming up. Deleting it and redownloading it (sending it to my Mac Kindle) did not solve the problem. In the meantime, I successfully downloaded the book to an iphone and a Kindle, so the problem did not seem to be with the book itself or Amazon's delivery. With the help of Amazon customer support, here's what worked:
1. I deregistered my Kindle for Mac ("Manage Your Kindle>Manage Your Devices")
2. I REMOVED the app from my computer.
3. I downloaded the latest version of Kindle for Mac (Department: Kindle>Kindle Free Reading Apps>...) and followed the install directions. (btw, I learned that Amazon has no system for alerting us to app upgrades!! Hard to believe with all the account info they have.)
4. I opened the newly downloaded app. It repopulated with all my archived and downloaded books, included the "problem" book.
5. When I tried to open the problem book, I got the same message, ""The book could not be opened. Please remove the book from your device and redownload it"...but wait...
6. I removed the book (from my downloads folder) by deleting it.
7. I went to the Archives where it was still listed (I didn't need to resend it to the Kindle for Mac app but perhaps that would be a needed step for some). I clicked on the title, it downloaded and...ta da...the book OPENED.
Hope this saves somebody the hour it took me :). If the problem does in fact lie with an out-of-date app, Amazon owes us the courtesy of alerting us to app upgrades (and making an easier upgrade path).

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By ShirleyKat, 24-Sep-2011 12:14 PDT Permalink Report abuse

In reply to Paul Bramer

24-Sep-2011 09:13 PDT

Here was my FIX for this issue, with the message, "The book could not be opened. Please remove the book from your device and redownload it" coming up. Deleting it and redownloading it (sending it to my Mac Kindle) did not solve the problem. In the meantime, I successfully downloaded the book to an iphone and a Kindle, so the problem did not seem to be with the book itself or Amazon's delivery. With the help of Amazon customer support, here's what worked:
1. I deregistered my Kindle for Mac ("Manage Your Kindle>Manage Your Devices")
2. I REMOVED the app from my computer.
3. I downloaded the latest version of Kindle for Mac (Department: Kindle>Kindle Free Reading Apps>...) and followed the install directions. (btw, I learned that Amazon has no system for alerting us to app upgrades!! Hard to believe with all the account info they have.)
4. I opened the newly downloaded app. It repopulated with all my archived and downloaded books, included the "problem" book.
5. When I tried to open the problem book, I got the same message, ""The book could not be opened. Please remove the book from your device and redownload it"...but wait...
6. I removed the book (from my downloads folder) by deleting it.
7. I went to the Archives where it was still listed (I didn't need to resend it to the Kindle for Mac app but perhaps that would be a needed step for some). I clicked on the title, it downloaded and...ta da...the book OPENED.
Hope this saves somebody the hour it took me :). If the problem does in fact lie with an out-of-date app, Amazon owes us the courtesy of alerting us to app upgrades (and making an easier upgrade path).

<<I learned that Amazon has no system for alerting us to app upgrades!>>

The default in preferences is to automatically update without asking. If you turn that off, you'll get a message about a newer version.

When an update drops support for a version of the OS, (that's happened twice now), the program mindlessly upgrades the app to a version that doesn't work on your computer. It should check your OS version and not update to a version that cannot work.

Several people on Leopard recently had that happen with the 1.7 update. I had turned off automatic upgrades but the program has become unstable again (as it always does after 6 to 8 weeks). The programmers working on Kindle for Mac seem more like amateurs than professional Mac developers.

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By Paul Bramer, 24-Sep-2011 12:22 PDT Permalink Report abuse

In reply to ShirleyKat

24-Sep-2011 12:14 PDT

<<I learned that Amazon has no system for alerting us to app upgrades!>>

The default in preferences is to automatically update without asking. If you turn that off, you'll get a message about a newer version.

When an update drops support for a version of the OS, (that's happened twice now), the program mindlessly upgrades the app to a version that doesn't work on your computer. It should check your OS version and not update to a version that cannot work.

Several people on Leopard recently had that happen with the 1.7 update. I had turned off automatic upgrades but the program has become unstable again (as it always does after 6 to 8 weeks). The programmers working on Kindle for Mac seem more like amateurs than professional Mac developers.

Thanks, Shirley. I see that "prefs" option now. Guess the Amazon help person wasn't fully informed.
Since I had the option of automatic upgrading checked, I must have had the latest version but perhaps it was corrupt?

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By Sean Tierney, 29-Sep-2011 17:57 PDT Permalink Report abuse

I had this same issue and can confirm that Paul Bramer's suggestion fixed it for me.

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By Raymond S. Thurston, 16-Oct-2011 10:02 PDT Permalink Report abuse

In reply to Paul Bramer

24-Sep-2011 09:13 PDT

Here was my FIX for this issue, with the message, "The book could not be opened. Please remove the book from your device and redownload it" coming up. Deleting it and redownloading it (sending it to my Mac Kindle) did not solve the problem. In the meantime, I successfully downloaded the book to an iphone and a Kindle, so the problem did not seem to be with the book itself or Amazon's delivery. With the help of Amazon customer support, here's what worked:
1. I deregistered my Kindle for Mac ("Manage Your Kindle>Manage Your Devices")
2. I REMOVED the app from my computer.
3. I downloaded the latest version of Kindle for Mac (Department: Kindle>Kindle Free Reading Apps>...) and followed the install directions. (btw, I learned that Amazon has no system for alerting us to app upgrades!! Hard to believe with all the account info they have.)
4. I opened the newly downloaded app. It repopulated with all my archived and downloaded books, included the "problem" book.
5. When I tried to open the problem book, I got the same message, ""The book could not be opened. Please remove the book from your device and redownload it"...but wait...
6. I removed the book (from my downloads folder) by deleting it.
7. I went to the Archives where it was still listed (I didn't need to resend it to the Kindle for Mac app but perhaps that would be a needed step for some). I clicked on the title, it downloaded and...ta da...the book OPENED.
Hope this saves somebody the hour it took me :). If the problem does in fact lie with an out-of-date app, Amazon owes us the courtesy of alerting us to app upgrades (and making an easier upgrade path).

Your fix worked perfectly. Pretty stupid that Amazon hasn't figured that this is a major issue yet.

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By ShirleyKat, 16-Oct-2011 10:24 PDT Permalink Report abuse

I finally have Kindle for Mac working again. Although I had saved a .dmg file of the last version that worked (and then got corrupted), I found that there is a link to an older version that works with Leopard. That version was newer than the one I had saved.

So I wiped the Mac clean of everything Kindle (using AppDelete makes this go quickly), deregistered Kindle for Mac from the Manage Your Kindle page, reinstalled the new Kindle for Mac that works with Leopard and it's working again.

One of the primary things I wanted to have was a list of all finished books in a collection. You can bet I'm taking screen captures as I fill up that collection again. I like that you can put an archived book title in a collection on that app. We can't do that on a real Kindle and the Cloud Reader doesn't have collections.

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By Jeffrey C. Murphy, 20-Dec-2011 10:28 PST Permalink Report abuse

In reply to John F. Walters

18-Apr-2011 16:21 PDT

The book could not be opened.
Please remove the book from your device and redownload it. I've gotten this message on a number of titles including
The Count of Monte Cristo
The Art of War
The Call of the Wild
David Copperfield
The Adventures of Tom Sawyer
I'm using Download to Computer to my imac. The files downloaded have a name like
"FSDownloadContent?type=EBOK&key=B002RKSZO4&fsn=B008A0A010930L23&device_type=A3AEGXETSR30VB"
I change the file name to the book title and add the file type .azw. Some books will open,others will not. Anyone else with this problem?

Exit Kindle.app
Delete the following:

~/Library/Application\ Support/Kindle
~/Library/Saved\ Application\ State/com.amazon.Kindle.savedState
~/Library/Preferences/com.amazon.Kindle*

Start Kindle.app
Enter your user/pass into the Kindle registration dialog.
Book is readable again.

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By HarshCritic, 18-Jan-2012 07:01 PST Permalink Report abuse

In reply to Jeffrey C. Murphy

20-Dec-2011 10:28 PST

Exit Kindle.app
Delete the following:

~/Library/Application\ Support/Kindle
~/Library/Saved\ Application\ State/com.amazon.Kindle.savedState
~/Library/Preferences/com.amazon.Kindle*

Start Kindle.app
Enter your user/pass into the Kindle registration dialog.
Book is readable again.

This worked perfectly - thanks!

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By Momma T, 13-Feb-2012 18:21 PST Permalink Report abuse

In reply to Paul Bramer

24-Sep-2011 09:13 PDT

Here was my FIX for this issue, with the message, "The book could not be opened. Please remove the book from your device and redownload it" coming up. Deleting it and redownloading it (sending it to my Mac Kindle) did not solve the problem. In the meantime, I successfully downloaded the book to an iphone and a Kindle, so the problem did not seem to be with the book itself or Amazon's delivery. With the help of Amazon customer support, here's what worked:
1. I deregistered my Kindle for Mac ("Manage Your Kindle>Manage Your Devices")
2. I REMOVED the app from my computer.
3. I downloaded the latest version of Kindle for Mac (Department: Kindle>Kindle Free Reading Apps>...) and followed the install directions. (btw, I learned that Amazon has no system for alerting us to app upgrades!! Hard to believe with all the account info they have.)
4. I opened the newly downloaded app. It repopulated with all my archived and downloaded books, included the "problem" book.
5. When I tried to open the problem book, I got the same message, ""The book could not be opened. Please remove the book from your device and redownload it"...but wait...
6. I removed the book (from my downloads folder) by deleting it.
7. I went to the Archives where it was still listed (I didn't need to resend it to the Kindle for Mac app but perhaps that would be a needed step for some). I clicked on the title, it downloaded and...ta da...the book OPENED.
Hope this saves somebody the hour it took me :). If the problem does in fact lie with an out-of-date app, Amazon owes us the courtesy of alerting us to app upgrades (and making an easier upgrade path).

Thanks for taking the time and tell us how you handled this problem!! It worked like a charm!!! :) I think you saved everyone a lot of grief trying to figure this out on their own.

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By Merlin Allan, 27-May-2012 14:51 PDT Permalink Report abuse

In reply to John F. Walters

18-Apr-2011 16:21 PDT

The book could not be opened.
Please remove the book from your device and redownload it. I've gotten this message on a number of titles including
The Count of Monte Cristo
The Art of War
The Call of the Wild
David Copperfield
The Adventures of Tom Sawyer
I'm using Download to Computer to my imac. The files downloaded have a name like
"FSDownloadContent?type=EBOK&key=B002RKSZO4&fsn=B008A0A010930L23&device_type=A3AEGXETSR30VB"
I change the file name to the book title and add the file type .azw. Some books will open,others will not. Anyone else with this problem?

I fixed this same problem like so:
1) Go to Preferences and Deregister your device.
2) Then Register the device again (again from your Preferences selection).
You have to download the books from the Archive again, but they can now be opened.

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By Kathleen M., 27-Dec-2012 18:34 PST Permalink Report abuse

In reply to Paul Bramer

24-Sep-2011 09:13 PDT

Here was my FIX for this issue, with the message, "The book could not be opened. Please remove the book from your device and redownload it" coming up. Deleting it and redownloading it (sending it to my Mac Kindle) did not solve the problem. In the meantime, I successfully downloaded the book to an iphone and a Kindle, so the problem did not seem to be with the book itself or Amazon's delivery. With the help of Amazon customer support, here's what worked:
1. I deregistered my Kindle for Mac ("Manage Your Kindle>Manage Your Devices")
2. I REMOVED the app from my computer.
3. I downloaded the latest version of Kindle for Mac (Department: Kindle>Kindle Free Reading Apps>...) and followed the install directions. (btw, I learned that Amazon has no system for alerting us to app upgrades!! Hard to believe with all the account info they have.)
4. I opened the newly downloaded app. It repopulated with all my archived and downloaded books, included the "problem" book.
5. When I tried to open the problem book, I got the same message, ""The book could not be opened. Please remove the book from your device and redownload it"...but wait...
6. I removed the book (from my downloads folder) by deleting it.
7. I went to the Archives where it was still listed (I didn't need to resend it to the Kindle for Mac app but perhaps that would be a needed step for some). I clicked on the title, it downloaded and...ta da...the book OPENED.
Hope this saves somebody the hour it took me :). If the problem does in fact lie with an out-of-date app, Amazon owes us the courtesy of alerting us to app upgrades (and making an easier upgrade path).

Thank you so much, Paul. This is the only thing that worked, after at least an hour of searching for help from Apple and Amazon.

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By Laurajean, 05-Aug-2013 10:36 PDT Permalink Report abuse

In reply to Merlin Allan

27-May-2012 14:51 PDT

I fixed this same problem like so:
1) Go to Preferences and Deregister your device.
2) Then Register the device again (again from your Preferences selection).
You have to download the books from the Archive again, but they can now be opened.

Yes, this worked perfectly and was the easiest fix by far, thank you very much!

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