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New Kindle, Q&A

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By Amazon Customer Serviceamazon, 29-Jul-2010 10:00 PDT Permalink Report abuse

Today Amazon.com is introducing a new generation of Kindle. The all-new Kindle is smaller and lighter while keeping the same 6" screen, with better contrast, faster page turns, up to one month of battery life with wireless turned off, double the storage, Wi-Fi capability and a new graphite color. All of this for only $189, and still with free 3G wireless-no monthly bills or annual contracts. Also today, Amazon is introducing a new family member-Kindle Wi-Fi-for the lower price of only $139.

The all-new Kindle and Kindle Wi-Fi are now available for pre-order at www.amazon.com/kindle3G and www.amazon.com/kindleWi-Fi, and will ship beginning August 27.


Q: Will my order still ship on August 27?
A: If you placed an order before 8pm PST on August 1st, your order will still ship by the August 27th release date.

Q: Will the cover for Kindle (2nd Generation) work for Kindle (Latest Generation)?
A: Covers designed specifically for Kindle (2nd Generation) aren't compatible with Kindle (Latest Generation).

Q: Can Kindle (Latest Generation) display more fonts?
A: Kindle can now display Cyrillic (such as Russian), Japanese, Chinese (Traditional and Simplified), and Korean characters in addition to Latin and Greek scripts.

Q: How many colors does Kindle come in?
A: Kindle (Wi-Fi) and Kindle (Free 3G + Wi-Fi) is available in graphite. Kindle (Free 3G + Wi-Fi) is also available in white for shipment to U.S. addresses.

Q: Can i trade in my Kindle or get an Upgrade to the new model?
A: We don't offer a trade-in program. If you ordered a Kindle in the last 30 days, you're welcome to return the Kindle for a refund and order a newer Kindle model.

Q: What is the difference between the $139 and the $189 Kindle?
A: Kindle (Latest Generation) offers two choices in wireless connectivity: Wi-Fi only or Free 3G + Wi-Fi. Both models let you connect to any Wi-Fi network you have access to, such as your home network or free Wi-Fi hotspots. Kindle (Free 3G + Wi-Fi) allows you to connect to our 3G wireless network and download Kindle content anywhere there is coverage. The wireless connectivity is the only difference between the 2 models.

Q: If I upgrade to Kindle 3, can I download and read the kindle books I have already purchased?
A: YES. With our Worry Free Archive, this is not a problem. Books you purchase from the Kindle Store are automatically backed up online in your Kindle library on Amazon. You can re-download books wirelessly for free, anytime, to all of your devices.  We even back up your last page read and annotations, so when you re-download your books you can pick up where you left off with all of your notes still in place.

Q: Is the Kindle screen Backlit?
A: Amazon Kindle's electronic-paper display isn't back-lit. Unlike traditional backlit displays, E Ink displays are ideally suited for reading because they do not create the same eyestrain as reading from a computer screen or cell phone. Kindle's display offers the same appearance and readability as printed paper and is readable in direct sunlight with no glare.

Q: When will my Pre-order for Kindle be charged?
A: We won't charge you until your Kindle order enters the shipping process.

Q: Can Kindle display PDF files without conversion?
A: Kindle can display PDF documents without losing the formatting of the original file. With the built-in PDF reader, you can send PDF documents directly to your Kindle to have them available anytime.

Thank you.

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By Denise Fitzgerald, 29-Jul-2010 10:31 PDT Permalink Report abuse

what is the difference between the $139. version and the $189. version?

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By Amazon Customer Serviceamazon, 29-Jul-2010 10:41 PDT Permalink Report abuse

Hi Denise,

Kindle (Latest Generation) offers two choices in wireless connectivity: Wi-Fi only or Free 3G + Wi-Fi. Both models let you connect to any Wi-Fi network you have access to, such as your home network or free Wi-Fi hotspots. Kindle (Free 3G + Wi-Fi) allows you to connect to our 3G wireless network and download Kindle content anywhere there is coverage. The wireless connectivity is the only difference between the 2 models.

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By Denise Fitzgerald, 29-Jul-2010 10:47 PDT Permalink Report abuse

In reply to Amazon Customer Service

29-Jul-2010 10:41 PDT

Hi Denise,

Kindle (Latest Generation) offers two choices in wireless connectivity: Wi-Fi only or Free 3G + Wi-Fi. Both models let you connect to any Wi-Fi network you have access to, such as your home network or free Wi-Fi hotspots. Kindle (Free 3G + Wi-Fi) allows you to connect to our 3G wireless network and download Kindle content anywhere there is coverage. The wireless connectivity is the only difference between the 2 models.

Hi! I apologize, I am still not clear. So which version is better between the $139. version and the $189. version? Thank you

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By ANTHONY C. CASCIATO, 29-Jul-2010 11:07 PDT Permalink Report abuse

I am probably the dumbest guy on the planet. My understanding is that you must be connected to a wireless network in order to download a book. Once the book has been downloaded and it's in the unit's memory, you can read this book without access to a network. Is this a correct understanding?

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By LadyH95, 29-Jul-2010 11:09 PDT Permalink Report abuse

From an owner - not CS

You don't HAVE to have the wireless to download a book. You can download a book to your computer and transfer it to the device through a USB cable.

Once the book is on the device (either through USB transfer or over the wireless / wifi) you can turn off the wireless /wifi and read the book. You do not have to keep the wireless / wifi on to read.

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By Ria Dausend, 29-Jul-2010 11:11 PDT Permalink Report abuse

I just ordered the new Kindle. After I finished my order (to Germany) it said that there's no estimated date of delivery for the Kindle and that they will send me an email. But that the cover will arrive on August 27th.
So can I expect the Kindle to arrive on the 27th too or is this date only valid for US orders?


Thanks!

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By Howard P. Flomberg, 29-Jul-2010 11:19 PDT Permalink Report abuse

OK, the new kindle can hold a gazillion books, where? Are they stored in the machines memory? And can I hook it to my MAC and download my own PDF's? Are they backed up?

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By G. Adams, 29-Jul-2010 11:29 PDT Permalink Report abuse

In reply to Howard P. Flomberg

29-Jul-2010 11:19 PDT

OK, the new kindle can hold a gazillion books, where? Are they stored in the machines memory? And can I hook it to my MAC and download my own PDF's? Are they backed up?

Any content is stored in flash memory within the device (same as a CF or SD flash card or USB thumb drive).

Yes, you can connect the Kindle to your Mac or PC and the storage will appear as a regular "mass storage" device where can copy to and from the Kindle for backup or to load new content (PDFs).

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By M. Nakamura, 29-Jul-2010 11:30 PDT Permalink Report abuse

Is there software upgrade for old Kindle?

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By 67 Mustang, 29-Jul-2010 11:31 PDT Permalink Report abuse

So what if I want to keep my Kindle 2 and get a Kindle 3, do i have to "move" my books from one to another? Is there some way that can I share books between them?

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By Howard P. Flomberg, 29-Jul-2010 11:31 PDT Permalink Report abuse

In reply to G. Adams

29-Jul-2010 11:29 PDT

Any content is stored in flash memory within the device (same as a CF or SD flash card or USB thumb drive).

Yes, you can connect the Kindle to your Mac or PC and the storage will appear as a regular "mass storage" device where can copy to and from the Kindle for backup or to load new content (PDFs).

in a word - "Outasite"

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By John Rooney, 29-Jul-2010 11:33 PDT Permalink Report abuse

In reply to Amazon Customer Service

29-Jul-2010 10:00 PDT

Today Amazon.com is introducing a new generation of Kindle. The all-new Kindle is smaller and lighter while keeping the same 6" screen, with better contrast, faster page turns, up to one month of battery life with wireless turned off, double the storage, Wi-Fi capability and a new graphite color. All of this for only $189, and still with free 3G wireless-no monthly bills or annual contracts. Also today, Amazon is introducing a new family member-Kindle Wi-Fi-for the lower price of only $139.

The all-new Kindle and Kindle Wi-Fi are now available for pre-order at www.amazon.com/kindle3G and www.amazon.com/kindleWi-Fi, and will ship beginning August 27.


Q: Will my order still ship on August 27?
A: If you placed an order before 8pm PST on August 1st, your order will still ship by the August 27th release date.

Q: Will the cover for Kindle (2nd Generation) work for Kindle (Latest Generation)?
A: Covers designed specifically for Kindle (2nd Generation) aren't compatible with Kindle (Latest Generation).

Q: Can Kindle (Latest Generation) display more fonts?
A: Kindle can now display Cyrillic (such as Russian), Japanese, Chinese (Traditional and Simplified), and Korean characters in addition to Latin and Greek scripts.

Q: How many colors does Kindle come in?
A: Kindle (Wi-Fi) and Kindle (Free 3G + Wi-Fi) is available in graphite. Kindle (Free 3G + Wi-Fi) is also available in white for shipment to U.S. addresses.

Q: Can i trade in my Kindle or get an Upgrade to the new model?
A: We don't offer a trade-in program. If you ordered a Kindle in the last 30 days, you're welcome to return the Kindle for a refund and order a newer Kindle model.

Q: What is the difference between the $139 and the $189 Kindle?
A: Kindle (Latest Generation) offers two choices in wireless connectivity: Wi-Fi only or Free 3G + Wi-Fi. Both models let you connect to any Wi-Fi network you have access to, such as your home network or free Wi-Fi hotspots. Kindle (Free 3G + Wi-Fi) allows you to connect to our 3G wireless network and download Kindle content anywhere there is coverage. The wireless connectivity is the only difference between the 2 models.

Q: If I upgrade to Kindle 3, can I download and read the kindle books I have already purchased?
A: YES. With our Worry Free Archive, this is not a problem. Books you purchase from the Kindle Store are automatically backed up online in your Kindle library on Amazon. You can re-download books wirelessly for free, anytime, to all of your devices.  We even back up your last page read and annotations, so when you re-download your books you can pick up where you left off with all of your notes still in place.

Q: Is the Kindle screen Backlit?
A: Amazon Kindle's electronic-paper display isn't back-lit. Unlike traditional backlit displays, E Ink displays are ideally suited for reading because they do not create the same eyestrain as reading from a computer screen or cell phone. Kindle's display offers the same appearance and readability as printed paper and is readable in direct sunlight with no glare.

Q: When will my Pre-order for Kindle be charged?
A: We won't charge you until your Kindle order enters the shipping process.

Q: Can Kindle display PDF files without conversion?
A: Kindle can display PDF documents without losing the formatting of the original file. With the built-in PDF reader, you can send PDF documents directly to your Kindle to have them available anytime.

Will my leather cover for my Kindle 2fit the Kindle 3?

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By MD 7562, 29-Jul-2010 11:37 PDT Permalink Report abuse

In reply to John Rooney

29-Jul-2010 11:33 PDT

Will my leather cover for my Kindle 2fit the Kindle 3?

Nope. Screen size is the same, but the overall dimensions are different. Go look at the pictures.

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By rshackle, 29-Jul-2010 11:41 PDT Permalink Report abuse

I placed my order for a Kindle on June 25, 2010 and it was shipped on June 30. Can I return it and order the newer model?

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By Carla Williams, 29-Jul-2010 11:42 PDT Permalink Report abuse

This may be a really dumb questions but what is the purpose of Wi-Fi when you have free 3G? How does it benefit you....just wondering?

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By G Biggs, 29-Jul-2010 11:48 PDT Permalink Report abuse

In reply to ANTHONY C. CASCIATO

29-Jul-2010 11:07 PDT

I am probably the dumbest guy on the planet. My understanding is that you must be connected to a wireless network in order to download a book. Once the book has been downloaded and it's in the unit's memory, you can read this book without access to a network. Is this a correct understanding?

I have the same question. So you're not alone.

10 people think this reply helps answer the question. Do you? Please try again.

Thank you.

Thank you.

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By Sheila McLean, 29-Jul-2010 11:50 PDT Permalink Report abuse

If I sell/give away/otherwise dispose of my K2 and buy a K3, will all the books I've purchased through my K2 be available to my K3? If I recall correctly, that was an issue for some with switching from K1 to K2, thus my question.

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By B. McGovney, 29-Jul-2010 11:51 PDT Permalink Report abuse

In reply to Carla Williams

29-Jul-2010 11:42 PDT

This may be a really dumb questions but what is the purpose of Wi-Fi when you have free 3G? How does it benefit you....just wondering?

If you have a Wi-Fi network at home or are near a public Wi-Fi point, downloads can be faster than over 3G. The 3G network is really the cell-phone network.

15 people think this reply helps answer the question. Do you? Please try again.

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By Thomas Palmer, 29-Jul-2010 11:53 PDT Permalink Report abuse

In reply to Amazon Customer Service

29-Jul-2010 10:00 PDT

Today Amazon.com is introducing a new generation of Kindle. The all-new Kindle is smaller and lighter while keeping the same 6" screen, with better contrast, faster page turns, up to one month of battery life with wireless turned off, double the storage, Wi-Fi capability and a new graphite color. All of this for only $189, and still with free 3G wireless-no monthly bills or annual contracts. Also today, Amazon is introducing a new family member-Kindle Wi-Fi-for the lower price of only $139.

The all-new Kindle and Kindle Wi-Fi are now available for pre-order at www.amazon.com/kindle3G and www.amazon.com/kindleWi-Fi, and will ship beginning August 27.


Q: Will my order still ship on August 27?
A: If you placed an order before 8pm PST on August 1st, your order will still ship by the August 27th release date.

Q: Will the cover for Kindle (2nd Generation) work for Kindle (Latest Generation)?
A: Covers designed specifically for Kindle (2nd Generation) aren't compatible with Kindle (Latest Generation).

Q: Can Kindle (Latest Generation) display more fonts?
A: Kindle can now display Cyrillic (such as Russian), Japanese, Chinese (Traditional and Simplified), and Korean characters in addition to Latin and Greek scripts.

Q: How many colors does Kindle come in?
A: Kindle (Wi-Fi) and Kindle (Free 3G + Wi-Fi) is available in graphite. Kindle (Free 3G + Wi-Fi) is also available in white for shipment to U.S. addresses.

Q: Can i trade in my Kindle or get an Upgrade to the new model?
A: We don't offer a trade-in program. If you ordered a Kindle in the last 30 days, you're welcome to return the Kindle for a refund and order a newer Kindle model.

Q: What is the difference between the $139 and the $189 Kindle?
A: Kindle (Latest Generation) offers two choices in wireless connectivity: Wi-Fi only or Free 3G + Wi-Fi. Both models let you connect to any Wi-Fi network you have access to, such as your home network or free Wi-Fi hotspots. Kindle (Free 3G + Wi-Fi) allows you to connect to our 3G wireless network and download Kindle content anywhere there is coverage. The wireless connectivity is the only difference between the 2 models.

Q: If I upgrade to Kindle 3, can I download and read the kindle books I have already purchased?
A: YES. With our Worry Free Archive, this is not a problem. Books you purchase from the Kindle Store are automatically backed up online in your Kindle library on Amazon. You can re-download books wirelessly for free, anytime, to all of your devices.  We even back up your last page read and annotations, so when you re-download your books you can pick up where you left off with all of your notes still in place.

Q: Is the Kindle screen Backlit?
A: Amazon Kindle's electronic-paper display isn't back-lit. Unlike traditional backlit displays, E Ink displays are ideally suited for reading because they do not create the same eyestrain as reading from a computer screen or cell phone. Kindle's display offers the same appearance and readability as printed paper and is readable in direct sunlight with no glare.

Q: When will my Pre-order for Kindle be charged?
A: We won't charge you until your Kindle order enters the shipping process.

Q: Can Kindle display PDF files without conversion?
A: Kindle can display PDF documents without losing the formatting of the original file. With the built-in PDF reader, you can send PDF documents directly to your Kindle to have them available anytime.

I have a question concerning oustanding orders for backordered Kindle 2s. Will they be automatically changed into pre-orders for the new 3G Kindle just like what Amazon did for all backordered Kindle orders when the Kindle 2 was launched? Thank you.

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By Sean Paterson, 29-Jul-2010 12:03 PDT Permalink Report abuse

In reply to MD 7562

29-Jul-2010 11:37 PDT

Nope. Screen size is the same, but the overall dimensions are different. Go look at the pictures.

do you know if the new kindle has the same slots on the side to attach to a case? And if yes, i assume based on your post that these slots are positioned differently the the current kindle and therefore i can't attach it to my current case? I looked at the pictures and my guess is I'll have to buy a new case as well but just wanted to double check!

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By Stephanie, 29-Jul-2010 12:11 PDT Permalink Report abuse

Does anyone know if battery replacement on the newest Kindle will be a user function or will i\the device have to be returned to Amazon for battery replacement?

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By B. Sasinowska, 29-Jul-2010 12:23 PDT Permalink Report abuse

I ordered Kindle 2 on 15 July to Belgium and it arrived few days later. I understand that I can give it back and exchange for Kindle 3. How can I do it in practical terms (where to send, who covers costs, what are the conditions if Kindle was used already) and what happens to my books?

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By G Biggs, 29-Jul-2010 12:27 PDT Permalink Report abuse

In reply to LadyH95

29-Jul-2010 11:09 PDT

From an owner - not CS

You don't HAVE to have the wireless to download a book. You can download a book to your computer and transfer it to the device through a USB cable.

Once the book is on the device (either through USB transfer or over the wireless / wifi) you can turn off the wireless /wifi and read the book. You do not have to keep the wireless / wifi on to read.

I'm just wondering, why pay more for the 3G Kindle? I would think one could find a WiFi connection somewhere (Starbucks, McDonald's , etc. if not a connection at home already) if you absolutely had to buy a book ASAP. Or am I missing something about a 3G Kindle.......................

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By L. Berlin, 29-Jul-2010 12:28 PDT Permalink Report abuse

In reply to Carla Williams

29-Jul-2010 11:42 PDT

This may be a really dumb questions but what is the purpose of Wi-Fi when you have free 3G? How does it benefit you....just wondering?

I am excited about the wi-fi. I have a first generation kindle and we don't have good signal strength for me to get a book where I live, so I have to take it down the hill to get it to load. With the wi-fi, I will be able to get books from home without my pc. I am pre-ordering the one with wi-fi and 3g.

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