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lines on screen

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By Jeynese Carl, 19-Sep-2012 07:46 PDT Permalink Report abuse

My Kindle Fire has lines across middle of screen like a barcode

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Thank you.

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By *~*Pineapple*~*Kindle Forum Pro*~*, 19-Sep-2012 07:50 PDT Permalink Report abuse

In reply to Jeynese Carl

19-Sep-2012 07:46 PDT

My Kindle Fire has lines across middle of screen like a barcode

Jeynese - Well that doesn't sound good! Try rebooting it. If that doesn't work, contact customer support.

TO REBOOT YOUR KINDLE FIRE:
Make sure it's fully charged. Unplug the Fire.
Hold the power button in for 30 seconds (count them).
Press the power button again to turn it back on.
The "kindle fire" screen will appear for a couple of minutes while it's coming back on.

TO CONTACT KINDLE CUSTOMER SERVICE:
Click on the big orange 'CONTACT US' button to the right.
You may have to sign in. I recommend you use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

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Thank you.

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By Jeynese Carl, 19-Sep-2012 15:52 PDT Permalink Report abuse

Thank You *Pineapple*! Got to talk to a live person - since my fire is under warranty, they are sending me a replacement. And already received e-mail with return info and additional info for re-downloading books already purchased. Thank you for your help!!!!

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Initial question 19-Sep-2012 07:46 PDT
Latest reply 19-Sep-2012 15:52 PDT
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