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Unable to retrieve the furthest location read

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By MR D TABAKOVIC, 24-Sep-2011 05:08 PDT Permalink Report abuse

I've been using my Kindle and the iPhone app to read books for a while, and everything had worked fine (syncing) until a week or two ago. Suddenly, my Kindle reports (consistently) "unable to retrieve the furthest location read. If this is the first time you opened this book...".

Now, if I manually find where I was and carry on reading, and then the next day open the iPhone app, it syncs with no issues. In the evening, open up the Kindle, try and "Sync to Furthest Page Read", same message.

I've tried messing around with another book. I read it between the Kindle and the iPhone last month. Now, the Kindle reports the same "unable to retreive...", and the iphone reports "retreival failed, try again later", when I click on the sync button.

It seems that something is broken with the sync.

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By ShirleyKat, 24-Sep-2011 06:42 PDT Permalink Report abuse

In reply to MR D TABAKOVIC

24-Sep-2011 05:08 PDT

I've been using my Kindle and the iPhone app to read books for a while, and everything had worked fine (syncing) until a week or two ago. Suddenly, my Kindle reports (consistently) "unable to retrieve the furthest location read. If this is the first time you opened this book...".

Now, if I manually find where I was and carry on reading, and then the next day open the iPhone app, it syncs with no issues. In the evening, open up the Kindle, try and "Sync to Furthest Page Read", same message.

I've tried messing around with another book. I read it between the Kindle and the iPhone last month. Now, the Kindle reports the same "unable to retreive...", and the iphone reports "retreival failed, try again later", when I click on the sync button.

It seems that something is broken with the sync.

At least one person has reported that bookmarks do synch, so he enters a bookmark when finished reading and goes to Home, Menu, View Notes & Marks to jump to the bookmarked page on the Kindle.

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By Amazon Customer, 24-Sep-2011 09:30 PDT Permalink Report abuse

I think I'm on to what's happening here-- although I am using an Android tablet and a kindle DX, I have the same problem you report above--I've been using a workaround via bookmarking my pages when I'm done reading, and using those-- they sync between each kindle (android/dx).

I've been leaving my book open on the android tablet, and I presume you're doing the same on your iPad. Although I cannot speak for how the iPad handles background tasks, in Android, unless you force-close an app, or open enough other ones to 'knock' it out of active memory, it simply stays resident and running in the background on Android OS.

I like to leave it this way, because the Android Kindle app is has rather limited sorting ability-- and re-locating the book you've been reading can be tedious, if as I do, you have several hundred books on the main page (it would be so nice to have categories/grouping ability here-- I've sent this idea to Feedback more than once). But if I simply "close" the Kindle app, by going to Android-->home, the book stays resident.

What I think is happening is this: the Amazon/Kindle sync "thinks" I'm still actively reading that book on my tablet, even though it's only in the background, and does not report the book as "closed" to the sync engine.

Since the engine "thinks" the book is open, it reports it as such-- and the e-Ink Kindle device does not get the update, seeing it as a time-conflict issue. Or it could simply be that the Android kindle has not-yet time-stamped the update file with it's current location, due to the fact that the app is still running.

I'll do some experiments with force-closing the Android kindle app, and report back what I find.

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By Tom Hartnett, 24-Sep-2011 09:50 PDT Permalink Report abuse

Yes, I've got the same issue between my iPhone Kindle app, Kindle Cloud Reader app in Chrome, and my 3rd generation Kindle. The iPhone app and Kindle Cloud Reader app are able to retrieve the furthest page just fine... even if that furthest page was reached on the 3rd generation Kindle (and I enabled wireless and synced items from the Home screen). But the 3rd generation Kindle is unable to retrieve the furthest location from either the iPhone app or Kindle Cloud Reader... and those two apps are able to retrieve the furthest location from each other just fine. One thing I'll add: I have an iPhone 3G (not 3GS) which is not capable of running apps in the background as Bob of QF's Android tablet is, so I don't think the iPhone app is holding the book open. And I have tried being very diligent about returning to the Home screen in the iPhone app or Library in the Kindle Cloud Reader to properly exit the book and sync. The 3rd generation Kindle is still unable to retrieve the furthest location. Pretty frustrating as this Kindle is two weeks old, and the feature did work at first. Perhaps Whispersync just has issues with these non-Kindle apps (iPhone, Andoid and Chrome)? I would very much like this feature to work without using a work-around such as bookmarking the page.

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By Amazon Customer, 24-Sep-2011 10:07 PDT Permalink Report abuse

In reply to Tom Hartnett

24-Sep-2011 09:50 PDT

Yes, I've got the same issue between my iPhone Kindle app, Kindle Cloud Reader app in Chrome, and my 3rd generation Kindle. The iPhone app and Kindle Cloud Reader app are able to retrieve the furthest page just fine... even if that furthest page was reached on the 3rd generation Kindle (and I enabled wireless and synced items from the Home screen). But the 3rd generation Kindle is unable to retrieve the furthest location from either the iPhone app or Kindle Cloud Reader... and those two apps are able to retrieve the furthest location from each other just fine. One thing I'll add: I have an iPhone 3G (not 3GS) which is not capable of running apps in the background as Bob of QF's Android tablet is, so I don't think the iPhone app is holding the book open. And I have tried being very diligent about returning to the Home screen in the iPhone app or Library in the Kindle Cloud Reader to properly exit the book and sync. The 3rd generation Kindle is still unable to retrieve the furthest location. Pretty frustrating as this Kindle is two weeks old, and the feature did work at first. Perhaps Whispersync just has issues with these non-Kindle apps (iPhone, Andoid and Chrome)? I would very much like this feature to work without using a work-around such as bookmarking the page.

Update:

Okay, I tried several things since last posting, and here's my results.

Closing the book within Android Kindle, by going to the app's home page--the one where all your books are shown, does display a message "sync updated at ####", where #### is the current date/time.

That had no effect on the DX-- it still refuses to sync to the farthest page (but easily sees the latest bookmarks).

Next, I force-closed the Kindle app (using a utility), and confirmed it was not still resident in memory. That had no effect on the DX.

Finally, I remembered that I had a Kindle for PC installed on my computer. Opening that, downloading the affected book from archive, it immediately went to the latest location as reported by the >>Android<< Kindle app, and not the earlier one reported by the DX. I skipped ahead one chapter (a few pages), to generate a new location, and closed the book by returning to the main page.

And to my surprise, the DX was able to 'see' this new location.

The problem appears to be within the Android app itself.

I'm told there is a file that tracks marks and locations-- I'll try deleting that on my tablet via file explorer, and see if that helps.

Will report what I find. Deleting this file from the device should not affect my marks/pages in any way, as I've enabled backup-- there is a copy on the Amazon's servers in any case.

I will also experiment with force-deleting it on my DX (also 3rd gen, same as Tom's is). You connect the device to your computer via USB cable, then open "Documents" folder and search for a "MyClippings" file-- (or similarly named file). It's an ASCII text file, rather like a LOG file of your activities.

If you have backups enabled, deleting it should have no serious consequences. (Enable/disable via Settings menu on your device.)

I suspect the file has become corrupted on one or more of the devices-- I'm thinking I'll delete it on both the tablet and the kindle.

Since I also have the Kindle-PC installed, worst case scenario, I can recover these from that application.

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By Amazon Customer, 24-Sep-2011 10:29 PDT Permalink Report abuse

Update:

Deleting the "My Clippings.txt" file from the DX had no appreciable effect.

I could not locate a similar file on my Android tablet, after much searching directories, so I can comment if that would've helped or not.

But I can consistently repeat the "unable to sync" problem with the DX, and the Android Kindle app-- it is consistent, repeatable and happens always now.

If you read on the Android Kindle app to a new location, you simply cannot sync that with the DX-gen 3 kindle device. No matter what I try-- closing the book on the Android, force-closing the app, etc, the DX simply will not sync to the Android kindle's farthest page location.

The reverse is not true: the Android app happily syncs to the farthest page from the DX... does not matter one bit if the book is open on both devices, or closed.

I guess it's navigate the tedious customer support web time.

;)

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By ShirleyKat, 24-Sep-2011 12:47 PDT Permalink Report abuse

In reply to Amazon Customer

24-Sep-2011 10:29 PDT

Update:

Deleting the "My Clippings.txt" file from the DX had no appreciable effect.

I could not locate a similar file on my Android tablet, after much searching directories, so I can comment if that would've helped or not.

But I can consistently repeat the "unable to sync" problem with the DX, and the Android Kindle app-- it is consistent, repeatable and happens always now.

If you read on the Android Kindle app to a new location, you simply cannot sync that with the DX-gen 3 kindle device. No matter what I try-- closing the book on the Android, force-closing the app, etc, the DX simply will not sync to the Android kindle's farthest page location.

The reverse is not true: the Android app happily syncs to the farthest page from the DX... does not matter one bit if the book is open on both devices, or closed.

I guess it's navigate the tedious customer support web time.

;)

Bob, think of the My Clippings.txt as a log file. The source of the latest location information for each book is stored in the small companion file of the same title but ending in .mbp. Look at your DX files in the documents folder when it's connected to your computer.

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By Tom Hartnett, 25-Sep-2011 07:25 PDT Permalink Report abuse

Ok, I have an update:

In my case, it appears to be the Kindle Cloud Reader app for Chrome causing this issue. I uninstalled the apps from Chrome and my iPhone and removed the book from my Kindle device. I confirmed I could download the book onto the Kindle, sync to furthest page and get the "Already at furthest read location." message which is what should happen. I ran through some troubleshooting steps (below) and found that once the Cloud Reader app was in the picture, I start seeing the issue. The Kindle device and iPhone app appear to play together nicely, but the Cloud Reader app does not. So, for now I am going to avoid using the Cloud Reader app. I really only installed that out of curiosity as I typically find myself in situations where I am reading on my iPhone or the Kindle device. On a side note: I connected my Kindle to the PC (a Windows 7 64 bit machine), but I did not find the "My Clippings.txt" or any other txt file. My Kindle device appears to have 5 files per book with different extensions (.apnx, .azw, .ea, .mbp, .phl). I opened copies of these files on my computer (not from the Kindle directly), but they appear to be binary files and not readable in a text editor.

Detailed troubleshooting steps:

1. Removed the book from my Kindle.
2. Uninstalled Kindle Cloud Reader from Chrome.
3. Uninstalled Kindle app from iPhone.
4. Delivered the book to Kindle.
5. At this point, "Sync to Furthest Page Read" shows message "Already at furthest read location."
6. Installed Kindle Cloud Reader in Chrome, moved one page ahead, returned to "Library" screen and synced.
7. Tried to sync to furthest page on the Kindle and it again didn't work returning "Unable to retrieve..." error message.
8. Removed the book from the Kindle, and re-downloaded it to the Kindle.
9. But now the book opened at the very beginning and gave the "Unable to retrieve..." message.
10. Installed the iPhone app again and downloaded the book. The book synced fine and opened at the furthest page.
11. Returned to the home screen in the iPhone app and synced.
12. Removed the book from the Kindle and re-downloaded to the Kindle, and the book opened on the furthest page.
13. Move ahead a few pages in the iPhone app and synced.
14. Opened the book on the Kindle and it successfully synced to the furthest page.

Good luck to everyone else! I'm going to avoid the Chrome app for now. I'll speak up again if I see the issue between my iPhone and Kindle.

-Tom

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By Amazon Customer, 25-Sep-2011 15:07 PDT Permalink Report abuse

Update, re: Android Kindle reader app.

Yesterday, I was out-and-about with my Android tablet, and as typical, read some on my current novel. I manually bookmarked when I was done, as is my (now) habit. (Too easy on a touch-screen device, simply touch the upper-left corner to create/remove bookmarks). Then I put my tablet to sleep, and ran several hours worth of errands.

When I got home, out of curiosity, I opened the DX, and tried to sync to farthest page read... and it worked.

Apparently, creating a several hours' delay between reading on the Android and then on the DX "fixed" what was wrong? Because that is the only thing I have done that is different...

I did not delete/re-download the book.
I did not delete/re-install Kindle on my tablet (can't-- it's part of the manufacturer's ROM, and can only be updated, never uninstalled... unless I root it, which voids my warranty...).

I did permit several hours between reading on the tablet and reading on the DX...

... but I've done that before, too.

*sigh*

I'll try some more things, and post if there's new info or a change.

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By Mr. Dennis A. Harrison Jr., 01-Nov-2011 09:31 PDT Permalink Report abuse

same issue for me. definitely would like a solution. i use chromeApp/kindle3rdGen/iphone4App and the Kindle3rdGen consistently gives me the 'unable to retrieve....'.

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By cfm, 18-Jan-2012 20:21 PST Permalink Report abuse

I have had this problem with a combination of (a) Kindle 3rd Gen WiFi, (b) Cloud Reader in Chrome browser on Windows Vista, and (c) iPod Touch 3rd Gen.
It turned out to be a problem with the iPod Touch app. When I killed it off and closed/opened the book on the Kindle, it then popped up with the correct sync spot. So for me, it was the iOS app.

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By ppiew, 18-Jan-2012 20:30 PST Permalink Report abuse

help. I just finished a book with my Kindle Fire and when i moved it to the CLOUD it wiped out all 50 + books on the Kindle. what do i do??

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By Amazon Customer, 05-Mar-2012 17:14 PST Permalink Report abuse

My issue ended up being that at some point, my Kindle's time was set ahead by an hour. I closed the book, set the time, went into the Cloud Reader (which had my clippings and proper page), skipped ahead a page, hit Sync, closed Cloud Reader, and hit Sync again on my Kindle, which fixed it.

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By Tin Pigeon, 26-Mar-2012 17:04 PDT Permalink Report abuse

Did this end up syncing My Clippings from Cloud to Kindle? I've got the furthest page set now, which I found can also be obtained by going online to My Account and clearing furthest page read on the Action tab. I started book on Cloud, and made Highlights there. They are visible on the Kindle in the book itself, but not My Clippings. This is going to be useful, since it's as it's a library loan from Overdrive, and when the loan is up, the book is no longer accessible, but the My Clippings ought to be.

Thanks!

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By Homeschool Mom, 31-Mar-2012 21:53 PDT Permalink Report abuse

"Suddenly, my Kindle reports (consistently) "unable to retrieve the furthest location read. If this is the first time you opened this book..."

As of today, I am having this same issue between my 3rd generation Kindle & my Kindle Fire. I have read books on simultaneously on both devices since I got my Kindle Fire in January with no sync issues whatsoever until today.

Any suggestions??

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By SC, 23-Jan-2013 10:28 PST Permalink Report abuse

I'll kick this old thread instead of starting anew.

My Kindle (keyboard model) and iPad won't even sync bookmarks, must less the "furthest location read." :(

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By Jim Mullin, 22-May-2013 12:02 PDT Permalink Report abuse

It seems to me (IMHO) that Amazon would attempt to fix this obvious bug; the fact that it doesn't happen to everyone who owns any of these devices is beside the point. It self-evidently occurs often enough. The only entry on the subject in the help section assumes that you have whispersync and/or wifi turned off, without even the courtesy of a "Did this answer your question?" link. Believe it or not, Amazon, some of us are able to read the instructions and download books. How about the fact that most of the folks discussing this issue (including me) are able to consistently sync in one direction (from the kindle device), but not the other (to said device)?
If I was a tin-foil-hat type, I might jump to the conclusion that we're being subtly encouraged to go out and buy new kindle devices...

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Total replies 16
Initial question 24-Sep-2011 05:08 PDT
Latest reply 22-May-2013 12:02 PDT
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