Initial post: Jul 11, 2012 9:55:17 AM PDT
I cannot find help in canceling my subscription. On 05/04,2012 I subscribed for a single issue. I was billed for a single issue AND on the same date I was billed $19.99 which I believe is for a whole month subscription. I contacted Amazom that such subscription was not placed. I have noted on my Visa bill that it was cancelled by Amazon on 06/13/2012 and refund was credited on 06/16. My visa bill shows the credit and at the same time the same amount was billed on 06/13. I have been trying the past 45 minutes to cancel the subscription by clicking several times on Subscription Settings. The message was: No Subscritions found. Yet on Pending Deliveries I saw Queued for Delivery: Date sent June 13, NY Times;
June 4, Roaming letter (which I don't understand) Can someone help me cancel this subscription and receive a refund? Apparently, there is no way of contacting a "live" agent at Kindle.
In reply to an earlier post on Jul 11, 2012 10:46:06 AM PDT
Contact Customer Service by clicking the orange Contact Us button on the right side of the page. For the best service, choose the chat option or the one where they phone you back.
We are mostly customers here, but they can help you.
Posted on Jul 11, 2012 5:27:49 PM PDT
Last edited by the author on Jul 11, 2012 5:29:39 PM PDT
Thanks for your tip. However, I don't see the Orange Contact Us button. To compound the problem, I cannot log in. It says my password is not valid. I have my password written down and did not change it at all. I tried to get a new password and the image shown which I have to type was not accepted. I tried several times with no luck. Will keep trying to gain access to my account.
In reply to an earlier post on Jul 11, 2012 7:08:55 PM PDT
Estrella, aren't you signed in right now to post here?
Call Customer Service---Direct toll-free number: 1-866-321-8851(USA)
In reply to an earlier post on Jul 11, 2012 7:32:10 PM PDT
If you stay signed in, you don't have to actually put in your username and password unless you want to do specific things like contact cs, go into your account, or make non-1-click purchases. I haven't put my login info in on my phone for weeks, but i can still post here. :)
In reply to an earlier post on Jul 11, 2012 7:37:59 PM PDT
Thanks, I wasn't sure, since we are here all of the time.
In reply to an earlier post on Jul 12, 2012 3:17:11 AM PDT
Last edited by the author on Jul 12, 2012 3:19:53 AM PDT
Sorry for the late response. The whole process took me an hour and 15 minutes before I got the NYTimes billing resolved. I did find the phone number you posted before I read your feedback. It took two customer service reps to "solve" the problem. The first rep thought I want to drop my credit card number so the charge does not appear on it! The second rep, understood what the problem was and told me the reason I was billed for the single issue AND the monthly subscription is that whenever I sign up for a single issue, the subscription is automatically billed unless I inform them that I do not want the subscription. There was no cautionary note that such is the case for signing up for a single issue. I don't know if this applies only to New York Times or it applies to all the newspapers and magazines. I will find out in 3 days if this problem is resolved. Very frustrating experience. Many thanks Chew&DigestBooks for your assistance.
In reply to an earlier post on Jul 12, 2012 3:27:48 AM PDT
Thanks for the tip. I was able to change my password after I got a customer service rep on the phone. She told me to check my e-mail for instruction. I did want to contact a customer rep.
In reply to an earlier post on Jul 12, 2012 3:53:02 AM PDT
[Deleted by the author on Jul 12, 2012 3:54:11 AM PDT]
Posted on Jul 12, 2012 5:12:03 AM PDT
[Deleted by the author on Jul 12, 2012 5:56:47 AM PDT]
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