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How to cancel billing on NY Times

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By E. Bryant, 11-Jul-2012 09:55 America/Los_Angeles Permalink Report abuse

I cannot find help in canceling my subscription. On 05/04,2012 I subscribed for a single issue. I was billed for a single issue AND on the same date I was billed $19.99 which I believe is for a whole month subscription. I contacted Amazom that such subscription was not placed. I have noted on my Visa bill that it was cancelled by Amazon on 06/13/2012 and refund was credited on 06/16. My visa bill shows the credit and at the same time the same amount was billed on 06/13. I have been trying the past 45 minutes to cancel the subscription by clicking several times on Subscription Settings. The message was: No Subscritions found. Yet on Pending Deliveries I saw Queued for Delivery: Date sent June 13, NY Times;
June 4, Roaming letter (which I don't understand) Can someone help me cancel this subscription and receive a refund? Apparently, there is no way of contacting a "live" agent at Kindle.

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By Chew&DigestBooks, 11-Jul-2012 10:46 America/Los_Angeles Permalink Report abuse

In reply to E. Bryant

11-Jul-2012 09:55 America/Los_Angeles

I cannot find help in canceling my subscription. On 05/04,2012 I subscribed for a single issue. I was billed for a single issue AND on the same date I was billed $19.99 which I believe is for a whole month subscription. I contacted Amazom that such subscription was not placed. I have noted on my Visa bill that it was cancelled by Amazon on 06/13/2012 and refund was credited on 06/16. My visa bill shows the credit and at the same time the same amount was billed on 06/13. I have been trying the past 45 minutes to cancel the subscription by clicking several times on Subscription Settings. The message was: No Subscritions found. Yet on Pending Deliveries I saw Queued for Delivery: Date sent June 13, NY Times;
June 4, Roaming letter (which I don't understand) Can someone help me cancel this subscription and receive a refund? Apparently, there is no way of contacting a "live" agent at Kindle.

Contact Customer Service by clicking the orange Contact Us button on the right side of the page. For the best service, choose the chat option or the one where they phone you back.

We are mostly customers here, but they can help you.

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By E. Bryant, 11-Jul-2012 17:27 America/Los_Angeles Permalink Report abuse

Thanks for your tip. However, I don't see the Orange Contact Us button. To compound the problem, I cannot log in. It says my password is not valid. I have my password written down and did not change it at all. I tried to get a new password and the image shown which I have to type was not accepted. I tried several times with no luck. Will keep trying to gain access to my account.

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By Chew&DigestBooks, 11-Jul-2012 19:08 America/Los_Angeles Permalink Report abuse

In reply to E. Bryant

11-Jul-2012 17:27 America/Los_Angeles

Thanks for your tip. However, I don't see the Orange Contact Us button. To compound the problem, I cannot log in. It says my password is not valid. I have my password written down and did not change it at all. I tried to get a new password and the image shown which I have to type was not accepted. I tried several times with no luck. Will keep trying to gain access to my account.

Estrella, aren't you signed in right now to post here?

Call Customer Service---Direct toll-free number: 1-866-321-8851(USA)

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By TuxGirl, 11-Jul-2012 19:32 America/Los_Angeles Permalink Report abuse

In reply to Chew&DigestBooks

11-Jul-2012 19:08 America/Los_Angeles

Estrella, aren't you signed in right now to post here?

Call Customer Service---Direct toll-free number: 1-866-321-8851(USA)

If you stay signed in, you don't have to actually put in your username and password unless you want to do specific things like contact cs, go into your account, or make non-1-click purchases. I haven't put my login info in on my phone for weeks, but i can still post here. :)

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By Chew&DigestBooks, 11-Jul-2012 19:37 America/Los_Angeles Permalink Report abuse

In reply to TuxGirl

11-Jul-2012 19:32 America/Los_Angeles

If you stay signed in, you don't have to actually put in your username and password unless you want to do specific things like contact cs, go into your account, or make non-1-click purchases. I haven't put my login info in on my phone for weeks, but i can still post here. :)

Thanks, I wasn't sure, since we are here all of the time.

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By E. Bryant, 12-Jul-2012 03:17 America/Los_Angeles Permalink Report abuse

In reply to Chew&DigestBooks

11-Jul-2012 19:08 America/Los_Angeles

Estrella, aren't you signed in right now to post here?

Call Customer Service---Direct toll-free number: 1-866-321-8851(USA)

Sorry for the late response. The whole process took me an hour and 15 minutes before I got the NYTimes billing resolved. I did find the phone number you posted before I read your feedback. It took two customer service reps to "solve" the problem. The first rep thought I want to drop my credit card number so the charge does not appear on it! The second rep, understood what the problem was and told me the reason I was billed for the single issue AND the monthly subscription is that whenever I sign up for a single issue, the subscription is automatically billed unless I inform them that I do not want the subscription. There was no cautionary note that such is the case for signing up for a single issue. I don't know if this applies only to New York Times or it applies to all the newspapers and magazines. I will find out in 3 days if this problem is resolved. Very frustrating experience. Many thanks Chew&DigestBooks for your assistance.

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By E. Bryant, 12-Jul-2012 03:27 America/Los_Angeles Permalink Report abuse

In reply to TuxGirl

11-Jul-2012 19:32 America/Los_Angeles

If you stay signed in, you don't have to actually put in your username and password unless you want to do specific things like contact cs, go into your account, or make non-1-click purchases. I haven't put my login info in on my phone for weeks, but i can still post here. :)

Thanks for the tip. I was able to change my password after I got a customer service rep on the phone. She told me to check my e-mail for instruction. I did want to contact a customer rep.

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Deleted by author, 12-Jul-2012 03:54 America/Los_Angeles


Deleted by author, 12-Jul-2012 05:56 America/Los_Angeles

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Initial question 11-Jul-2012 09:55 America/Los_Angeles
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