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another frozen Kindle

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By TV guy, 30-Jun-2012 17:16 America/Los_Angeles Permalink Report abuse

Am somewhat mystified: My Kindle has frozen several times today. Kindle Model No. D00901 (Kindle 3, I think, w. keyboard). I have restarted twice, using a pin, but it keeps freezing after 3 or 4 functions. Battery power appears fine - have recharged several times.

I'm mystified because I've had it for several months now, without so much as a hiccup. This new bug is alarming, because all my reading material is on my kindle, including newspaper subscriptions. Without it, I'm blind.

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By  Ann, 30-Jun-2012 17:19 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 17:16 America/Los_Angeles

Am somewhat mystified: My Kindle has frozen several times today. Kindle Model No. D00901 (Kindle 3, I think, w. keyboard). I have restarted twice, using a pin, but it keeps freezing after 3 or 4 functions. Battery power appears fine - have recharged several times.

I'm mystified because I've had it for several months now, without so much as a hiccup. This new bug is alarming, because all my reading material is on my kindle, including newspaper subscriptions. Without it, I'm blind.

A pin?

To restart a Kindle Keyboard, slide and hold the power switch for a full 30 seconds (time it), then release and wait a few minutes for it to reboot.

Also, do you have your Kindle in a cover that attaches with prongs/hinges at the side? If so, remove the cover and see if that helps. Some of those covers are known to cause issues.

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By **MeyaPaloozza**, 30-Jun-2012 17:21 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 17:16 America/Los_Angeles

Am somewhat mystified: My Kindle has frozen several times today. Kindle Model No. D00901 (Kindle 3, I think, w. keyboard). I have restarted twice, using a pin, but it keeps freezing after 3 or 4 functions. Battery power appears fine - have recharged several times.

I'm mystified because I've had it for several months now, without so much as a hiccup. This new bug is alarming, because all my reading material is on my kindle, including newspaper subscriptions. Without it, I'm blind.

Where are you sticking a pin? The KK or K3 doesn't have a pin hole reset.

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By TV guy, 30-Jun-2012 17:23 America/Los_Angeles Permalink Report abuse

In reply to  Ann

30-Jun-2012 17:19 America/Los_Angeles

A pin?

To restart a Kindle Keyboard, slide and hold the power switch for a full 30 seconds (time it), then release and wait a few minutes for it to reboot.

Also, do you have your Kindle in a cover that attaches with prongs/hinges at the side? If so, remove the cover and see if that helps. Some of those covers are known to cause issues.

sadly, I've slid the power switch for a full 30 seconds twice now, with no effect. The screen remains on, and frozen. I'm now becoming alarmed.

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By TV guy, 30-Jun-2012 17:24 America/Los_Angeles Permalink Report abuse

In reply to **MeyaPaloozza**

30-Jun-2012 17:21 America/Los_Angeles

Where are you sticking a pin? The KK or K3 doesn't have a pin hole reset.

bottom of the unit, left to right - a plus/minus switch, a hole that looks pin-like, that I imagine is an earphone jack, the USB port, the (rather useless, I'm finding) on/off sliding port.

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By  Ann, 30-Jun-2012 17:26 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 17:23 America/Los_Angeles

sadly, I've slid the power switch for a full 30 seconds twice now, with no effect. The screen remains on, and frozen. I'm now becoming alarmed.

Is the Kindle charged? You might want to charge it for a few hours, then unplug it and try rebooting one more time. If that doesn't help, you'll need to contact support. Use the 'Contact Us' button on the right side of this page.

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By **MeyaPaloozza**, 30-Jun-2012 17:27 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 17:24 America/Los_Angeles

bottom of the unit, left to right - a plus/minus switch, a hole that looks pin-like, that I imagine is an earphone jack, the USB port, the (rather useless, I'm finding) on/off sliding port.

Is your Kindle in a cover that attaches by the clips/hinges on the left of the device?

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By  Ann, 30-Jun-2012 17:27 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 17:24 America/Los_Angeles

bottom of the unit, left to right - a plus/minus switch, a hole that looks pin-like, that I imagine is an earphone jack, the USB port, the (rather useless, I'm finding) on/off sliding port.

Don't stick any more pins into your Kindle! ;-)

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By TV guy, 30-Jun-2012 17:28 America/Los_Angeles Permalink Report abuse

In reply to  Ann

30-Jun-2012 17:19 America/Los_Angeles

A pin?

To restart a Kindle Keyboard, slide and hold the power switch for a full 30 seconds (time it), then release and wait a few minutes for it to reboot.

Also, do you have your Kindle in a cover that attaches with prongs/hinges at the side? If so, remove the cover and see if that helps. Some of those covers are known to cause issues.

I do keep the Kindle in a leather pouch, but I always remove before using. Am now recharging again. The yellow (poering up) light is lit, but the screen remains frozen on my home menu. Could the yellow recharging light be a good sign? Is there a possibility it's out of power? If it was out of power, though, I don;t know why the screen would remain lit, and I also don't know why I wouldn't be able to unlock or restart it while it's plugged in....

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By TV guy, 30-Jun-2012 17:30 America/Los_Angeles Permalink Report abuse

In reply to  Ann

30-Jun-2012 17:26 America/Los_Angeles

Is the Kindle charged? You might want to charge it for a few hours, then unplug it and try rebooting one more time. If that doesn't help, you'll need to contact support. Use the 'Contact Us' button on the right side of this page.

Thanks - I'll do that now. Give it a few hours, then cross my fingers and hope.

As I say, I've had no issues with it in my several months of use so far, and am very happy with it. I think that's why I'm so alarmed now - I can't imagine going even a day or two without it.

I'll give it a few hours, as you say, and take it from there.

Thanks for getting back to me so quickly, on a Saturday night.

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By **MeyaPaloozza**, 30-Jun-2012 17:31 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 17:28 America/Los_Angeles

I do keep the Kindle in a leather pouch, but I always remove before using. Am now recharging again. The yellow (poering up) light is lit, but the screen remains frozen on my home menu. Could the yellow recharging light be a good sign? Is there a possibility it's out of power? If it was out of power, though, I don;t know why the screen would remain lit, and I also don't know why I wouldn't be able to unlock or restart it while it's plugged in....

Let it charge at least an hour. Then if it won't respond, unplug it,and slide and hold the power button, at least 30 seconds, possibly longer. Hold it until you see the screen "flash." Once that happens, release the button and set it down, and wait as it reboots. That process takes a couple of minutes...you should see the picture of the boy reading under a tree along with a progress meter. Once it's done, your books will repopulate.

Post back.

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By TV guy, 30-Jun-2012 17:32 America/Los_Angeles Permalink Report abuse

In reply to **MeyaPaloozza**

30-Jun-2012 17:31 America/Los_Angeles

Let it charge at least an hour. Then if it won't respond, unplug it,and slide and hold the power button, at least 30 seconds, possibly longer. Hold it until you see the screen "flash." Once that happens, release the button and set it down, and wait as it reboots. That process takes a couple of minutes...you should see the picture of the boy reading under a tree along with a progress meter. Once it's done, your books will repopulate.

Post back.

Thanks - I'll do that now. Give it a few hours, then cross my fingers and hope.

As I say, I've had no issues with it in my several months of use so far, and am very happy with it. I think that's why I'm so alarmed now - I can't imagine going even a day or two without it.

I'll give it a few hours, as you say, and take it from there.

Thanks for getting back to me so quickly - on a Saturday night, too.

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By S. Noble, 30-Jun-2012 21:31 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 17:23 America/Los_Angeles

sadly, I've slid the power switch for a full 30 seconds twice now, with no effect. The screen remains on, and frozen. I'm now becoming alarmed.

Have you had any luck? Mine is doing the thing, same model.

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By *~*Pineapple*~*, 30-Jun-2012 21:35 America/Los_Angeles Permalink Report abuse

In reply to S. Noble

30-Jun-2012 21:31 America/Los_Angeles

Have you had any luck? Mine is doing the thing, same model.

S. Noble - Try rebooting it.

TO REBOOT YOUR KINDLE:
For 2nd Generation, Keyboard Kindle, Basic Kindle, Touch Kindle and DX Kindle:
Make sure it's fully charged. Unplug the Kindle.
Slide the power switch over (or press the power button) for 30 seconds (count them).
PUT IT DOWN AND DON'T TOUCH IT. It may take a few minutes to reboot.
Your books and Collections will repopulate.

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By S. Noble, 30-Jun-2012 21:38 America/Los_Angeles Permalink Report abuse

In reply to *~*Pineapple*~*

30-Jun-2012 21:35 America/Los_Angeles

S. Noble - Try rebooting it.

TO REBOOT YOUR KINDLE:
For 2nd Generation, Keyboard Kindle, Basic Kindle, Touch Kindle and DX Kindle:
Make sure it's fully charged. Unplug the Kindle.
Slide the power switch over (or press the power button) for 30 seconds (count them).
PUT IT DOWN AND DON'T TOUCH IT. It may take a few minutes to reboot.
Your books and Collections will repopulate.

Got it. It took awile but it is up and running.

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By TV guy, 30-Jun-2012 21:44 America/Los_Angeles Permalink Report abuse

I'm getting very worried about my locked Kindle. I've been fighting with it now for 3 hours. I keep trying to recharge it, but the orange/yellow/whatever light keeps going out at random after about 40 mins.

I wouldn't mind but my home menu is frozen on the screen. I keep thinking, surely to heck there's a way simply to TURN THE POWER OFF but it just sits there and sits there. I do wonder if the power switch even works as a power switch. 30 seconds is a long time - sliding the thing into place, with fingernails, and holding it there for 1 minute or more is excruciating, and not as easy as the designers make it sound.

I'm very worried the whole thing is gone, complete with the 42 books I have on it.

Can anybody help me at least cut the power in this thing, short of throwing it off a roof?

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By TV guy, 30-Jun-2012 21:47 America/Los_Angeles Permalink Report abuse

In reply to  Ann

30-Jun-2012 17:19 America/Los_Angeles

A pin?

To restart a Kindle Keyboard, slide and hold the power switch for a full 30 seconds (time it), then release and wait a few minutes for it to reboot.

Also, do you have your Kindle in a cover that attaches with prongs/hinges at the side? If so, remove the cover and see if that helps. Some of those covers are known to cause issues.

Sorry, it's hopeless. I'm starting to think the so-called power switch slide is a useless design ploy - jamming that thing over for 30 seconds or more, with fingernails, without having it snap back is a real chore, and not particualrly user friendly.

I keep trying to recharge this thing, but the yellow/orange light keeps going out at random after 30-40 minutes, with nothing - nothing - replacing it, not green, not orange, nothing. Can't I even cut the power, period?

I've been fighting with this thing for 3 hours now, and this is starting to get really annoying.

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By TV guy, 30-Jun-2012 21:48 America/Los_Angeles Permalink Report abuse

In reply to *~*Pineapple*~*

30-Jun-2012 21:35 America/Los_Angeles

S. Noble - Try rebooting it.

TO REBOOT YOUR KINDLE:
For 2nd Generation, Keyboard Kindle, Basic Kindle, Touch Kindle and DX Kindle:
Make sure it's fully charged. Unplug the Kindle.
Slide the power switch over (or press the power button) for 30 seconds (count them).
PUT IT DOWN AND DON'T TOUCH IT. It may take a few minutes to reboot.
Your books and Collections will repopulate.

sliding the power switch over, 30 seconds or whatever, does not work. I'm starting to think the power switch is there for decoration only. It clearly has no control over the power.

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By *~*Pineapple*~*, 30-Jun-2012 22:03 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 21:48 America/Los_Angeles

sliding the power switch over, 30 seconds or whatever, does not work. I'm starting to think the power switch is there for decoration only. It clearly has no control over the power.

TV guy - Why don't you contact customer support and get some real time help over the phone?

TO CONTACT KINDLE CUSTOMER SERVICE:
Click on the big orange 'CONTACT US' button to the right.
You may have to sign in. I recommend you use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

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By TV guy, 30-Jun-2012 22:17 America/Los_Angeles Permalink Report abuse

I did that, thanks. They were v.helpful - have offered to send a replacement (as this one is still under warranty) so now I'm just hoping it arrives before I leave the country on business.

I always try to solve these things at my own end, but you're right: There comes a time when it's better to leave it in the hands of the professionals.

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By *~*Pineapple*~*, 01-Jul-2012 05:31 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 22:17 America/Los_Angeles

I did that, thanks. They were v.helpful - have offered to send a replacement (as this one is still under warranty) so now I'm just hoping it arrives before I leave the country on business.

I always try to solve these things at my own end, but you're right: There comes a time when it's better to leave it in the hands of the professionals.

TV guy - I'm glad you got it resolved.

Yes, there comes a time to stop beating a dead horse and to call CS. ;-)

You'll probably have it in a couple of days.

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By KINDLE FORUM AMATEUR, 01-Jul-2012 05:39 America/Los_Angeles Permalink Report abuse

In reply to TV guy

30-Jun-2012 22:17 America/Los_Angeles

I did that, thanks. They were v.helpful - have offered to send a replacement (as this one is still under warranty) so now I'm just hoping it arrives before I leave the country on business.

I always try to solve these things at my own end, but you're right: There comes a time when it's better to leave it in the hands of the professionals.

For future reference, when your new Kindle arrives, take the time first thing to read the users guide that comes installed on the Kindle. Several of your comments and questions show you need to do that, no offense!

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By TV guy, 01-Jul-2012 06:57 America/Los_Angeles Permalink Report abuse

Thanks for your helpful reply. I did that actually. The power recharge function is definitely shot; I've now tried recharging with 2 separate cables (in case one was damaged), with the same result.

It's spelled "offence," by the way.

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By **MeyaPaloozza**, 01-Jul-2012 07:48 America/Los_Angeles Permalink Report abuse

In reply to TV guy

01-Jul-2012 06:57 America/Los_Angeles

Thanks for your helpful reply. I did that actually. The power recharge function is definitely shot; I've now tried recharging with 2 separate cables (in case one was damaged), with the same result.

It's spelled "offence," by the way.

Offence is more British, offense more Americanized.

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By S. Noble, 01-Jul-2012 09:34 America/Los_Angeles Permalink Report abuse

In reply to **MeyaPaloozza**

01-Jul-2012 07:48 America/Los_Angeles

Offence is more British, offense more Americanized.

Did it reset overnight? Mine reset after about 1/2 hr. I just did the power switch - 30 secs- finally gave up and in about 15 imin it reset.

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