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placing an order/connecting with Amazon

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By Susan E. Day, 18-Apr-2012 01:08 PDT Permalink Report abuse

I'm trying to place an order and it "sticks" when I get to payment option. I tried 'contact us', pick "something else", then picked "placing an order", but when I tried to pick "email", "call" or "chat", I kept getting asked to answer the question above (which I had, with 'placing an order"). I had my IT guy check and he says the problem isn't in my computer and I can't contact Amazon . . . Any ideas?

Thanks for your help.
Sue

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Thank you.

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By Jonathan, 18-Apr-2012 01:14 PDT Permalink Report abuse

Did you try calling one of the numbers in the thread "How Do I Contact Customer Service?" - you can find it a little further down this page, or at the top of the main Help Forum page.

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By Susan E. Day, 18-Apr-2012 01:41 PDT Permalink Report abuse

Jonathan,

Thank you so much. I would have replied faster but I took your suggestion, found the number, called and the problem is already sorted. You're a star!

Take care,
Sue

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By Jonathan, 18-Apr-2012 01:54 PDT Permalink Report abuse

Woohoo :) Glad everything worked out.

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By BuyCurious, 18-Apr-2012 11:25 PDT Permalink Report abuse

what was the issue?????? this seems to be an epidemic.

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By MamaBear007, 18-Apr-2012 11:51 PDT Permalink Report abuse

BuyCurious, are you using IE? That browser seems to glitch with Amazon's website more than any other. You also might try deleting your cookies and temporary Internet files.

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By BuyCurious, 18-Apr-2012 12:56 PDT Permalink Report abuse

Im not having the problem myself--I use firefox. I am a seller here and whenever sales drop off or an unusally high number of pending purchases appear, i come over here and keep reading thread upon thread about people unable to complete their purchases.....

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By Susan E. Day, 18-Apr-2012 20:52 PDT Permalink Report abuse

MamaBear hit it right on the head - it was IE. I switched to Google Chrome and it worked fine.

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By BuyCurious, 18-Apr-2012 21:31 PDT Permalink Report abuse

it's not IE, it's how the site is coded.

If there were a glitch/bug in IE, it would affect many sites and Microsoft would have fixed it by now.

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By Jonathan, 18-Apr-2012 21:41 PDT Permalink Report abuse

I use Chrome instead of the latest IE for the exact reason you stated: IE gives me issues on many sites. I also run a Core i7-16GB RAM build, and opening a few tabs in IE starts to eat memory, even if they're not content-heavy pages. The only time I use IE is when I'm accessing my Windows Live content or my Bing Rewards content - both Microsoft sites that tend to get buggy in browsers other than IE.

Like I said in the other thread, the issues only seem to be with the latest version of IE, which is not that old. I've never seen a piece of software as complex as IE ship perfectly bug-free. I expect we'll be seeing a service patch soon.

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By BuyCurious, 19-Apr-2012 14:24 PDT Permalink Report abuse

it's over a year old....that's is pretty old for the digital age....

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By Jonathan, 19-Apr-2012 20:48 PDT Permalink Report abuse

Yes, but IE10 was announced and a build was given out on April 12, 2011 - not a month after the release of IE9 (released March 14, 2011). The version of IE10 out there is called the "Platform Preview." It's basically a beta, meaning we'll probably see a consumer release of IE10 by this time next year. I would not be surprised if Microsoft is just going to slap a band-aid on IE9 (if they do anything) and do the real fix in the new browser.

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