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download problems-"...eight devices or web browsers..."

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By L. taylor, 03-Jun-2012 18:17 PDT Permalink Report abuse

ok i just bought a song and i want to download it on to my mp3
but the screen says- "You can download or play your music with Amazon Cloud Player on up to eight devices or web browsers. For assistance please contact Customer Service"
I don't understand this because the only "devices" ive used is my one Coby Mp3 USB.
Please explain. Thanks.

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Thank you.

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By Jonathan, 03-Jun-2012 19:30 PDT Permalink Report abuse

Since this is a public forum and not customer service, we have no access to your account and can't explain with certainty, but I'm going to guess that you hit the eight-device limit.

Correct me if I'm wrong, but if you're downloading it to an MP3 player, aren't you downloading it through your PC first? Your problem could be that you've been clearing your browser's cookies, and every time you do that Amazon has to create a new cookie - and each new cookie counts as a new device.

At any rate, you'll want to hit the "Contact Us" button to have Amazon help you sort this out.

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Initial question 03-Jun-2012 18:17 PDT
Latest reply 03-Jun-2012 19:30 PDT
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