Most helpful critical review
4 of 4 people found the following review helpful
I don't remember buying a scratch and dent pan - Clearly manufacturer defect. My mom had the same roaster for about 40 years ...
on August 27, 2014
My mom had the same roaster for about 40 years and was completely devastated that she'd have to find another. She was completely thrilled that I'd found another by the same company and at an affordable price until we received two damaged items.
Update to the review.... when we received the first roaster, there was a huge gash in it on the lip of the pan and several places it was scratched down to the metal. I was disappointed as that was the first time I'd ever ordered anything online that was damaged.
I returned that one and re-ordered another. Just received it yesterday and it too, was damaged. Gouges in the finish again and the handle looks like it's been wrenched off and then re-attached. It almost looks like the manufacturer decided to throw them around and then throw them in a box and ship them to out. I can't say that I'll be trying to find out if the third time's the charm.
Since this ships direct from the manufacturer, I cannot even be upset with Amazon for not inspecting the product before it gets stocked on their shelves. I can blame the manufacturer for shipping out damaged goods. It's extremely disappointing because I have heard nothing but great things about this product for years and then I get two damaged items.