Top critical review
19 people found this helpful
beware of warranty terms
on March 22, 2014
i've had 3 invictas; i've always thought they were a good deal. This is in the same cost league as certain Seikos (like the model 5) and Citizens. This particular model is a terrific looking Rolex knock off.
This was a gift for my stepson. After 3 months he noticed the marker on the dial at the 2 oclock position had fallen off, gotten wedged between the hands and the watch was unreliable. Stuff happens; i've never had a Skagen that DIDN'T have this problem.
But the fact that it broke isn't the issue.
There are 2 things about the warranty: First, it is a year warranty. This is less than 4 months old. Invicta charges you $28 for the repair - ostensibly for shipping and handling. BS. Second, it takes up to 90 days to repair it.
I've had 20 year old Seiko Kinetic's that cost less and were turned around faster.
This is unimpressive customer service. The cost of this has now gone from $89 to $117, and more if I insure it, and more with postage.
Bad consumer relations.
Further update: I sent the watch in and got a phone call that the package had arrived at Invicta without the watch in it. Now I'm out a watch. Because it was so inexpensive I didn't insure it. My fault. However, Invicta just sent me the package back PLUS the uncashed money order. Great. Now I have a money order made out to Invicta. My bank said they couldn't help me. Finally got through to Wells Fargo who of course doesn't offer a "speak to representative" option on their voice mail tree....when I finally did get through, they told me I had 3 options - i could ask Wells Fargo for a refund less the $15 fee, so I'd get back $13. Or I could bring it to a bank, and IF they used Wells Fargo they MIGHT refund me; or I could go to a check cashing store and they could do it (probably for the same fee....)
So beware if you buy an Invicta Watch - the watch MAY be more than you expect but if anything goes wrong you aren't dealing with Lexus here. Repair is going to be a pain in the rear...