Top critical review
27 people found this helpful
Poorly constructed and even worse customer service.
on October 23, 2014
Poor customer service. Good air moving ability but poorly constructed. I purchased this product for my restaurant however the the plastic back motor cover broke off after a few weeks. The motor cover broke off because it housed the on-off pull switch. Most fans have the pull switch mounted directly mounted onto something studier, such as the frame or motor. But this fan, had the pull switch mounted on the plastic back motor cover. So, through normal usage, the on/off motion of the pull switch caused the plastic to fatigue and broke off completely after normal usage. Wires everywhere.
What made things far worse was the customer service. I emailed this company with a photo of what happened. They wrote back and ask me to call their 1-800 number. I spend an hour on the phone trying to get through to someone to see if it was covered by warranty. I didn't speak to anyone after an hour, so I e-mailed them. They finally call a day later, and said that it wasn't covered because it wasn't a defect.
Really? After normal usage and entire of the back of the fan falls off and it's not covered by warranty?
Whatever, I paid for the replacement part.
Also, don't buy the wall mount either. Poorly designed, since it only has one bolt securing this fan. It's a safety hazard and doesn't come with very good instructions. Ironically the fan came with its own safety harness cable. Lol...