Top critical review
129 people found this helpful
Great dehumidifier with some flaw
on May 31, 2009
I had this machine for nearly 9 month.
It collect great deal of water, and I am very happy about that part.
If you live in apartment, it is just a perfect size.
If you try to set this one up in basement or large room, tank might be too small. But for NY apartment, they are perfect size and very quiet.
The major flaw of this machine is not unit itself.
But, its power switcher(whatever they called for AC adapter)
I happened to bought 2 unit, and one of them already failed.
Turned out, it was power switcher that failed and unit are both still functional.
After reviewing other people's comment about similar problem,
I suspect it is frequent occurrence.
Thus I will rate this one 3 star for cheaply made power units, and seemingly impossible to find replacement.
Otherwise, I would have given 5star.
Update August 2009:
Few month ago, I ordered 2 more unit about the same time friend of mine ordered 2 units for herself.
It appeared, they changed supplier of AC adapter. Newer version AC adapter seemed to operate better than older version adapter.
Will see in a year or so.
Update September 2009:
My other units AC adapter broke. So as far as 2008 model are concern it is 2 out of 2 poor AC adapter units.
Since their website are now online. I had contacted customer support telephone number listed on their website.
After little talk with customer support, I bought 2 replacement AC units with price of one AC units.
Supposed to get those shipped in a week.
Anyone who bought this units in 2008/2009 before they changed AC adapter supplier should contact customer support if those units went dead within a year.
Update October 2010 :
First 2 units I bought back in 2008 broke almost at same time... probably within week.
So, this product's main unit has life expectancy of about 2 year. Not too bad for this type of device given underlying technology for this type of device is lots more complicated and delicate than noisy compressor based device. this type of unit's life is most likely determined by condenser or semiconductor on its circuit board, and since semiconductor part will be continuously exposed to excess heat and humidity, I might be harsh to expect life beyond 2-3 years.. Mine does looks like condenser fault than actual fault on heat exchange semiconductor units. And two units died almost at same time, my guess is it was caused by same faulty condenser units.