Most helpful critical review
18 of 23 people found the following review helpful
Every can is dented
on September 30, 2012
Merrick's Senior Medley and Grammy's Pot Pie canned dog food is the ONLY food my dog, who has a history of pancreatitis, can eat. I used to buy it at a local major pet chain but then saw it on Amazon for less so thought it was a great candidate to purchase via subscription (two cases per month of Senior Medley). However, I recently received my first two cases, and every can in the first case I opened was dented. Didn't think too much about it, but then I just opened the second case and every can is also dented. There is a red sticker with a number on the top of each case wrapping -- wonder if that is a flag that the product is a second or reject. You can tell by the nature of the dents and that the "inside" cans are also dented that they were not dented in shipment. Shipping packaging was excellent. I would like to think that the food is safe, but do not want to take a chance so will not purchase it in the future from Amazon.
I buy as much as I possibly can from Amazon (lawnmower included!) and this is the first product disappointment I have had.
UPDATE October 1, 2012: Amazon has resolved the issue to my satisfaction. Great customer service. Thank you.