Most helpful positive review
120 of 130 people found the following review helpful
Reassuring Response from HB about the Oatmeal
on January 11, 2011
I am a new mom, and have heard amazing things about HappyBaby's Oatmeal. So, when I got on Amazon to purchase some I was surprised/concerned to see some of the negative reviews about off-coloring and bad smells. I wrote to the company to inquire about the issues people were mentioning, and I got a very good response, almost immediately, from the company. The Director of QA said that the problem was limited to one batch of oatmeal only and is no longer a problem. I thought other parents shopping on Amazon might find his response helpful:
"...this is not a food safety issue, so there's no need to worry. It is, however, an "off product" quality issue, and is caused by oxidation of the oils in the grain (oxidative rancidity), usually by the nitrogen flush we put into the can leaking out due to abuse, improper seaming, etc. The reaction (with oxygen) is a lot like leaving a peeled banana on the table too long...yucky, but not dangerous, so your child is not in any danger. The black flecks are oxidized pieces of the cereal bran, which are usually colourless.
Our June production lot was particularly susceptible to this, so we did two things. First, we strengthened the antioxidant portion of the formula (mixed tocopherols), and the problem literally went away. Secondly, we reached out to our warehouses and store shelves, and replaced as much of the June production lot as we could. However, given the size and complexity of the supply chain, it's nearly impossible to get a 100% catch here, so invariably, some cases stayed around. "
This response really impressed me and made me feel much more confident about purchasing HappyBaby products in the future. They acted quickly, and responded thoroughly and honestly to the issue. They truly seem committed to their mission of supplying customers with the highest quality ingredients...and customer service! I will for sure be buying more HappyBaby products in the future.