Most helpful critical review
29 of 29 people found the following review helpful
Doesn't keep the time
on November 20, 2011
I purchased this watch for my wife about 14 months ago. At first, the watch was as great as a Tag should be. After about 4 months of ownership the watch started to run slowly (as much as 10 minutes late in one day). After about 1 month of poor timekeeping, we called customer service and sent our watch to the watch shop Amazon contracts with under their warranty service. I asked the Amazon representative what would happen if the problem continued. She said that the watch would most likely be replaced if it was not fixed by their repair shop.
After 6 weeks of repair, the watch was sent back to us and worked well for about 6 weeks, then started to run slowly again. I called Amazon and they now told me they can not replace the watch because they don't have a "lemon policy". I asked her what would happen if the watch went back and forth to the repair shop several more times and the Amazon representative did not have an answer. Unacceptable! She told me that I would have to pay to resend it to the repair shop and insure it. I then contacted the shop personally and they were extremely helpful and sent us a packing label at their expense. We will send it to them again to see if the problem can be fixed.
I have owned a Tag Heuer for 13 years and it has NEVER missed a second. What is the point of purchasing an expensive watch if it won't keep the time? I hope that Amazon will replace the watch if it is not fixed by the repair shop this time around. I guess next time I will make a purchase from an authorized dealer so I know I will get a good watch with a good warranty.