Most helpful critical review
141 of 148 people found the following review helpful
skyclimber not so hot
on May 5, 2009
This product is a disappointment. Product is unstable and wobbles. Discouraging to cats looking for solid landing. Specs say it will hold 25lbs. Any cat over 10lb would find it tough to fit on shelf. The 5" width loses 1" to backer board- end result, a 4"shelf. When I contacted Pioneer Pet as per included instructions, I got no reply for 6 days. As soon as I contacted vendor (Litterboy") via Amazon, I got immediate reply from both companies. They offered to speak to me by phone to see if I had installed correctly. It is easy to install, so no help needed and no resolution. "Litterboy" response to my request for refund was; I could have refund IF: I had original, box, packing, all parts, additionally I would be charged a 15% restocking fee. $35 for a board and a bracket that wobbles. NOT happy.