Most helpful critical review
8 of 8 people found the following review helpful
solid build, but flawed construction
on May 3, 2013
Everything about this chair pleased the eye and hand at first. Heavy duty, well assembled, attractive finish. But then I noticed the all important back slats were not all the same shape. Some are straight and some are bowed. So the feel to ones back is uneven. Apparently the construction is careless, with some slats being of different lengths, so that when assembled some bow out more than others. This flaw is quite visible with only a brief inspection, detracts from the appearance, and suggests a significant lack of quality inspection before packing and shipping. I have not decided what to do, since now I recall having a similar problem every time I have purchased chairs and sofas that were shipped.
It seems that any time chairs are shipped and not bought straight off the showroom floor this is a risk. Of course the one you see online or in the store is chosen to be perfect, but that's not the one you get. If you get one that is perfectly made, this seems like a good chair, but I can't say what the odds of that are. Judging by these 8 reviews, two with quality issues, your odds are maybe 3 out of 4. I purchased mine from Noteworthy Goods. These were priced favorably to a similar looking chair I saw in Pottery Barn, but now I realize I may get a flawed one from them even if I pay their higher price.
I have not reported this to the shipper yet, and do not know whether I will have to bear the cost of shipping to return a flawed chair. I do not enjoy this process of repeatedly returning damaged or flawed goods that could have easily been detected before shipping. This is a very reasonably priced item and they may be tempted to cut corners in its production, but in my experience this can happen also with furniture from the very highest priced dealers.