Most helpful critical review
92 of 94 people found the following review helpful
Looks good, Cats love it, but Noisy pump
on April 13, 2011
I have tried the Drinkwell 360 (not a very good product) and currently own two Drinkwell Platinums along with this product. Two immediate observations are that the filter is minuscule on this Pioneer compared to the surface area of the Drinkwell Platinum and while the pump is much smaller and seemingly lower flow than the Drinkwell Platinum, it is louder. In fact, while the primary noise comes from the dropping water on the Platinum, on low setting, it is still quieter than the low grinding sound of this product which is also naturally less pleasant. The Drinkwell Platinum has a detachable reservoir on the back to fill it, whereas this product you need to fill up the base which is a bit heavier since its ceramic and is too large for my refrigerator's filtered water dispenser, or use a separate pitcher. The surface of the water on this product can at times develop "slobber foam" from the cats saliva in a stagnant corner, which is not seen on the Drinkwell Platinum.
On the plus side, ceramic is not as porous as plastic, which is beneficial for hygiene. It is less apt to be damaged by a dishwasher, and it is also MUCH simpler (only two main parts) and smaller (no tall towers) to fit in the dish washer as well. It is also far more attractive looking than the odd colored plastic Drinkwell fountain.
After a week now, I can say that my two cats enjoy drinking from this fountain as much as the Drinkwell Platinum with equal frequency.
Update: I have had the pump replaced. The second pump in combination with overfilling the reservoir (fill it to the very top) and giving the tower a little bump until vibration stops, and it is now about the same noise as the Drinkwell Platinum pump which is quiet.