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Leaders who walk the talk
on November 8, 2011
In the order of self disclosure I did work for NWA, before the Checchi/Wilson era and during their leadership. Let me say they walk the talk. I could tell you first hand stores, the difference between them both would remind you of any two sport stars that just complemented one another that made the two of them equaled three. They both had separately visited the NWA Atlanta facility, showing them around was my task. They were a total opposite, Gary, how many square feet is this hangar? You making budget? How much is the lease payment? AL, he was like he was running for mayor, shaking every hand, asking if you're getting the tools you need to do your job. Listening and looking everyone in the eye. He was fast on getting what was going on at all levels.
This is a very good read, a story of opportunity and leadership. It is far from complete, Al did not mention that they went out and did bring in additional change makers; NWA was the poster boy of stodgy management. The key motivators of old NWA were fear and distrust. In the days of the Tom Peters (In Search of Excellence) and Phil Crosby (Quality is Free) they were ahead of the pact for innovation, delivering a quality product, change and getting everyone involved in the goals of the company. Was it easy for all?, hell no, many who grew up under the hard rule of do it my way or the high way could not adjust to the open style they insisted on.
The last thought is the warning he gives to all. We need this type of change maker involved in our government and the process we have to improve it. How sad it is to think if we fire them all in 2012 we will have the same with different names in 2013.