Most helpful positive review
132 of 154 people found the following review helpful
Latest version is working better for me...
on December 13, 2011
3rd update - March 29 2015
So here I am again, updating this review. The WSJ app has gone through lots of changes in the past three years, and I have changed my rating several times since this review gets read a lot.
For a long-time in 2014, I stopped using the WSJ app on my Kindle entirely because it would either crash repeatedly or refused to keep me logged in (every time I accessed the app, I would have to re-enter my credentials). The lackadaisical WSJ customer service people would answer my queries by saying, "Yeah, we know," but never commit to doing anything. But -- I checked in again recently and it now seems to be fixed. There are a couple of other nice features to the app, it's the best version of their app (yet).
Not yet a five-star rating because, given my mixed history with the app, who knows what their next version will bring...
2nd update - March 31 2012
Uggh. This app keeps getting updated, so I keep having to update my review. First it was terrible. Then it got better. Then today when I tried to use the app I got a pop-up message saying I had to update the app. OK, just a couple of taps and it's updated, right?
Wrong. App wouldn't update; I had to delete the previous installation and re-install. Now the new app won't let me log in, and after many attempts (and re-verifying all of my account information online), I'm blocked from using it. I do get an error message inviting me to call a phone number for help...but it's after hours and there is nobody answering the phone.
Yuck. No quality control, bad design, poor execution. Amateur hour.
Review update - late Jan., 2012
I gave this product a one-star review about two weeks after I installed it on my Kindle Fire, mainly because it was buggy and crashed all the time; since this review has gotten a lot of votes and a number of comments, I'm leaving the original text, below. However, the publisher left a comment here saying they had updated the software so I downloaded the updated version and, for me, it is *much* better. Now it behaves like a news app should -- it grabs all the content from the latest edition, and then allows you to access it relatively smoothly. I've made it through most of an entire edition of the newspaper, and it didn't crash at all.
Still have I some quibbles:
- At the sign on screen, it tells subscribers that their "screen name" is their email address. For me it's still the screen name that I've had on my WSJ account for many years.
- This app doesn't seem to sync with my WSJ account to reflect any of my existing account settings. For example, as soon as I log on, why can't it populate the app with the portfolios of stock that I am watching already on the online account? The WSJ has started to personalize my online experience based on my reading habits; I wish some of that carried through to the app as well.
- While it doesn't freeze and crash like the first release, it can still be a little slow - it hesitates a bit when you swipe the screen to turn a page or hit a headline to call up a story. It isn't terrible - just not best in class yet.
All in all, a great improvement over the initial release. I'd definitely recommend that existing subscribers give this a try.
Below - Original review - early Dec. 2011
This is a great app when it's working, but I uninstalled this after 10 days of use because it was too buggy. This app locks, freezes, and crashes (even when my other apps or general web browsing on my Kindle fire is working fine.) For awhile, I ignored the crashing, because I liked the app when it was working, but I finally realized I was wasting 5 or 10 minutes every time I looked at the paper just starting and re-starting the app when it crashed.
Some other cautions:
- This is a "dumbed down" version of the Journal; there is lots of content available in the online version not available on this app.
- The "watchlist" for stocks on the welcome screen is a little odd -- it shows stock prices, but no link for news. Practically any other app or other portfolio watcher I can think of allows one to quickly go from getting a stock price to recent news on the stock in question.
- It seems to update much later than the actual Journal website. You can see most of tomorrow's paper online late at night...but the app itself seems to update much later than the website.
Also, I found it difficult to log on at first. The welcome screen kept asking for my email to log on; I couldn't get it to work until I entered my "screen name," which is different (I had to log onto a computer to figure this out).
This app has potential. But first and foremost a newsreader app should download the content and then be stable so you can easily and simply browse through the content.
I feel as if I gave this app a very fair trial, and it failed.