Most helpful critical review
5 of 7 people found the following review helpful
Firmware issue, no phone number for customer support
on April 25, 2014
Known firmware issue in this keyboard that causes buttons to cease primary function. Driver update and/or factory reset does not resolve issue. Numerous online "fixes" have been suggested, but all with mixed results (i.e. holding down the keys and unplugging then replugging the keyboard - has not worked for me once.) Happened to my 2 and 3 keys after four months of ownership, couldn't use them under their primary function. I could assign a secondary function using their easy shift[+] feature to be 2 and 3 and that worked, but that means I have to press two buttons to get a simple 2 or a 3 to show up. To get the @ or # symbol? I had to hold down the easy shift key, the shift key, and 2 or 3. That means I have to press three buttons when I want to type my email @ symbol, and based on what password i'm typing in I have to stop what i'm doing and hit the easy shift key for those numbers to work.
Would never recommend, cannot even get in touch with customer support because they do not have a phone number listed, and their email support requests go unanswered.
Up until now It had been behaving normally, but now that I have this issue and have done research on their history with this problem and people's inability to have them acknowledge their feedback and resolve the problem, I can say that I am utterly and completely unsatisfied.
Just wait, all of these five star reviews you see are from people who have gotten lucky enough to not have this issue yet. Youtube has videos demonstrating how useless this keyboard becomes over time.