Most helpful critical review
27 of 28 people found the following review helpful
Terrible warranty service, do not buy!
on August 4, 2014
I'm not one to leave negative reviews, but this is one that must be told. Please click on the helpful review button if this review changes your opinion and you opt not to buy the product. I'd be delighted to show Panasonic how impossible warranties affect business.
I bought this vacuum to alternate it with my old Dirt Devil. After 3 uses the vacuum started over heating and turning off automatically. Because this was outside of my return window but well within warranty, I called Panasonic Warranty services. I own 3 Panasonic TV's and various other devices, thinking Panasonic is a major house hold name I expected the standard "we ship you a replacement, put the old one in it's box and call it a day". Boy was I wrong. Instead I got the far less favored, "call, wait 30 minutes to talk someone, be offered a call back, wait 3 days, just to be told to take it to a service center 1.5 hours away and if you don't like it sorry you're out of luck" response. This will be the last Panasonic product I buy. The whole point of paying a higher price for a name brand product is to get reliability and service. Offering a warranty that's not worth the paper its written on, Panasonic is happy to just take your money and run.