Top critical review
46 people found this helpful
I really really wanted to like this.... Dont expect support from the company.
on December 1, 2011
First let me say that this thing is VERY cool looking, the size was PERFECT for what I wanted them for, they seem to be well made, not cheap looking at all. I really REALLY wanted these to work. This will be kind of long but Im going to go through the 3 days I spent messing with them.
Bought 2 of these for my teenagers for Christmas because they wanted something that worked like an Ipod touch and I wanted something that wasnt dedicated to Apple. I opened them to make sure they worked and also to load a few apps/mp3/movies for when they opened them Christmas morning. Also bought the Squaretrade accident coverage for each.
They turn on and load pretty quickly, Id say prob about a minute total from startup to home screen. Its pretty easy to navigate and I had no problem setting up the wifi connection, calibrate screen etc.
Web and Streaming video- Loaded a webpage, it was a bit slow but loaded. The touch screen is a little off, when I clicked a link on a webpage it picked a different link sometimes, also scrolling sometimes triggered a link click (or an ad UGH!)instead of scroll. Checked out YouTube, again a little slow but video loaded and played with a little bit of lag but still played. (Im going through these steps on BOTH items one at a time)
MP3- Went to Amazons webpage (didnt know at the time that "there's an app for that" and tried to access my Cloud account. Device froze up and I had to shut it off and start over. Found App for Amazon MP3 and downloaded a few songs, all is well and they playback. Speaker on device is OK, not great but I didnt expect it to be. I purchased headphones for them.
APPS- downloaded 2 Apps. Angry Birds and a Basketball shooting game and it went down hill from here...............
Apps downloaded to the device fine but Couldnt get Angry Birds to play completely, each time I tried it would start up the game "loading" and Id get an error telling me the app is not responding with the option to "force close" or "wait" I chose "wait" and then I waited.. and waited.. and waited. Hard freeze, had to restart. (Both devices did the same thing, same game) After restart I figured maybe its an app issue so I tried the basketball shooting game. This one you just use your finger to fling the ball at the hoop. Game loaded np so I started flinging balls at the hoop. The balls lagged, only way I can describe it is in a frame by frame kind of way. After about 3 of the balls I got the app is not responding error again, this time just hit force close. I went to the App killer to see if there was something else running and got only the basketball game and app killer itself. Killed the basketball game.
At this point it was late so I shut them off, figured maybe they were getting hot (the back was pretty warm on the left side of the device but not so hot I couldnt hold it, just made my hand sweat) I'll try again tomorrow. Total about 2 hrs messing with them day 1.
My husband and I each grab one and start playing with them. This time I removed Angry Birds and installed a different version thinking maybe it was just the app. I downloaded the RIO version and tried to play it right after start up. This time the game loaded but was laggy like the basketball game was the day prior. After 2 birds I get the error message again. Deleted it and installed some fruit slashing game.. Same thing Laggy and error. Hangman game, same issue, wouldnt even load before saying not responding. Tried some others, lag but no errors. This thing hates games apparently.
Netflix App- Lastly I decided that maybe its not for games, if nothing else they can use them to web surf, as mp3 player,movies and stream movies from my Netflix account. Loaded Netflix app np, went to my account np clicked to resume a movie they had been watching on my t.v earlier and it appeared to start loading. Next thing its back to the device app screen. No error, no nothing, just kicked back to apps.
Went to the Manual to see if I could find help there. Decided Id set them back to factory setting and try again on day3. Total time about 4 hrs.
Day 3- Im having trouble getting the factory reset to happen, and I see a firmware update for the device on their site so I want to try that, thinking Ive found the problem. Looked for contact information for the company. Only email address on the manual and I really really rather speak to someone so looked online. Found a number on their website, called it, DISCONNECTED. WTH? Ok so I send an email to them telling them whats going on. I asked about the reset and also told them about the Netflix app, Angry Birds/other games and lagging issues. About 2 hrs later I get an email helping me with the reset and advising to download Launcher Pro from the Apps Market, short and sweet. They didnt address the Netflix issue or WHY this thing is freezing up. I guess thats what "Download Launcher Pro from marketplace" was suppose to address.
I do the factory reset and put the sd card back in, the firmware version in the device is already the most current so no need to do that. Upon start up I get an error that something (I cant remember what) is not responding and asked to wait or force close. This happens just as the main desktop screen is loading at startup.
I restart it, Download Launcher pro and now the Icons that were on the main screen when I first turned them on are gone. Changed to what looks like cell phone icons. One is a telephone handset icon, another is a chat bubble icon and the other looks to be a contact icon (looks like a persons head) Click on those to see what they are and it tells me unable to open. UGH NO NO NO!
Ok so I get over my tantrum and find the apps again, after about an hour I figure out how to get rid of these icons on the desktop and replace them with the old ones. I load a different version of Angry friggin Birds again.......... NOPE no go, application has stopped responding. My kids love this game (ok so do I) so this is why im trying so hard at this stupid app. Tried the basketball game and various other games, all stop responding or lag horribly. Check App Killer, nothing running there. Try to load webpages, they are now incredibly slow and its still misclicking on links. Factory reset again, wash, rinse repeat.. I give up... I also try to get a movie to play that I grabbed from my computer and put in via the USB. Wont play the movie, cant even FIND the movie, it needs to be converted most likely.. Cant find anything in the manual in reguard to that. No troubleshooting guide either.
Send an email to the company telling them whats going on and requesting a phone number from them and I wait, and wait, and wait..... I just want them to work! So much potential here...
After messing with them for about 5 more hours and not hearing anything back I decide its just not worth all this, Im 3 weeks from Christmas, they obviously have issues and im not hearing anything back. I dont think I should have to wait days to hear back each time something happens. A phone number would be really helpful... I cant give these to my kids like this and if in the future I have issues with them Im not going to wait days to figure out the issue through emails back and forth. Im going to need time to find something to replace them for Christmas. At this point they are basically little mini web surfers that eventually get you where you want to go and can also play music. I have to return them. Got one reset and put back in its box and go for device #2...
I try to remove my mini SD card from it and it wont come out. I push down on the card and it doesnt spring up tried this for about 10 mins.. It has now eaten the sd card for my cell phone... Im totally completely beside myself and im pretty sure this thing is out to get me and Im going to need that Accidental Warranty insurance as Im thinking I might have to run it over with my car, by accident of course.
I FINALLY get the card out of there with tweezers and put it back in the box. Call Amazon and request a return label(which is no problem of course because Amazon rocks). Contact Square Trade about a refund on the warranty as well, no problem there.
It is now Day 4 Ive still not gotten a response from Latte on my email yesterday and I dont even care... Box is taped up and ready for UPS.
I also ordered 2 cases directly from LATTE for both of these. Went back there to see about cancelling that order, as of last night they still hadnt shipped and I read that I'll be charged 5% return fee plus I have to pay to ship them back to them when it gets here If they dont get my email in time.. If I refuse the order when it gets to me they will charge me 15% restock/handling fee. Sent an email to the link provided on their site for returns and got an undeliverable message in my inbox. Apparently their returns department has been disconnected to... Wish I could CALL THEM and stop them from shipping the cases....... Sent an email to the address I got the initial information from asking what to do... Still waiting.................
Maybe someone more Tech Savvy will have better luck with them than I did. These things could be really cool if they can work out the bugs.
This is just an update on the cases I purchased. I had to send ANOTHER email to them on the cases on Dec 1st. They got back to me on Dec 2nd and told me they never received my first email about cancelling the cases. Dispite the fact that it still told me they hadnt shipped Latte told me that they had already shipped and were actually out for delivery to me for that day (Friday Dec 2nd) and that all I needed to do was contact them again when I got them and get an RMA# and I could return them at no cost to me. Well, they didnt show up that day, or the next and the next was a Sunday so didnt come that day. Did show up on Monday though (the 5th) So I sent them an email immediately (Dec 5th) letting them know they were received and now I want need to return them. I heard nothing back. On Dec 11th I sent another email. This time I get a RMA# on the 12th and a notice that they will not pay for shipping back. Im done with this company forever. I dont trust them to refund any of my money as the package will probably get lost or their records will get lost or whatever, I dont care, I'll sell them on my own. If anyone does purchase these devices and keeps them Ive got 2 cases for them as of Dec 26th 2011.